Apple working on a fix for new Retina MacBook input issues

Apple says it knows of a keyboard and trackpad issue on its new 13-inch MacBook Pro with Retina Display and is working on a fix.

Josh Miller/CNET

Apple on Wednesday acknowledged an issue with some models of its newest MacBook Pro with Retina Display that would leave the keyboard and trackpad unresponsive .

Those computers were released last week alongside the debut of new iPads. Some users have been complaining of the issue on their devices since then, though it's been unclear just how widespread it is.

In a new knowledge base page Wednesday afternoon, the company noted the issue and said a fix was coming:

Apple is aware of rare circumstances where the built-in keyboard and Multi-Touch trackpad may become unresponsive on 13-inch MacBook Pro with Retina display (Late 2013) computers and is working on an update to resolve this behavior.

In the meantime, the company is encouraging users to try putting the computer to sleep for about a minute before re-waking it to see if that solves the issue.

The new MacBooks come a little more than eight months after an update that brought faster Intel processors and lower price tags on the 13- and 15-inch machines. Last week's update trimmed the thickness and updated both machines with fourth-generation "Haswell" Intel chips, Thunderbolt 2, and 802.11ac wireless antennas.

About the author

Josh Lowensohn joined CNET in 2006 and now covers Apple. Before that, Josh wrote about everything from new Web start-ups, to remote-controlled robots that watch your house. Prior to joining CNET, Josh covered breaking video game news, as well as reviewing game software. His current console favorite is the Xbox 360.


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