Apple up-to-date redemption codes not working

Apple's inadvertent early release of its up-to-date program has resulted in duplicate redemption codes being issued.

A number of people who have qualified for a free upgrade to OS X Mountain Lion through Apple's up-to-date program have found that after applying and receiving their code, they cannot use it to download the new software. When they enter their code in the store, an error pops up that claims the code was already used.

This error is rooted in the problem in which Apple prematurely opened its up-to-date program earlier this week. The up-to-date program was live for a few hours before Apple took it down, and during that time the program issued a number of redemption codes to those who had applied.

Apparently when Apple took the program offline, its code generation routines were reset, so when it officially went live this morning, a number of people who applied were given duplicate redemption codes. If the prior released codes have been entered in the App Store (which they likely have), then the newly issued ones would no longer work.

If you have this problem and cannot get your free update to Mountain Lion, then for now, wait. Apple is apparently aware of the issue and will be sending out new redemption codes to affected users by e-mail, which should happen in the next 24 hours.

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About the author

    Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.


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