Apple tops Consumer Reports' tech support survey

Apple hit a home run in Consumer Reports' recent tech support survey, taking the top spot in laptops and desktops.

Consumer Reports on Wednesday published results of its latest survey on the best and worst companies for computer tech support.


In January, the survey asked 7,000 subscribers who owned a laptop or desktop computer to rate their computer manufacturer in several categories: problem solved; phone waits; phone staff; and online support.

For laptop computers, Apple scored 86 out of a possible 100. That's 23 points above its nearest competitor, Lenovo, which scored a 63. In fact, Apple scored the highest in each of the Consumer Reports categories.

Rounding out the list after Apple and Lenovo are Toshiba (60), Dell (56), HP/Compaq (53), and Acer/Gateway/eMachines (39).

Apple actually did better for desktops than it did for laptops, according to the data. The company scored an 87 out of a possible 100 for its desktop tech support, once again leading its competitors in every category.

Apple's nearest competitor, Dell, was 32 points behind with a score of 55 for desktop tech support. HP/Compaq was third with 53 and Acer/Gateway/eMachines finished last with 39 points. The full results of the survey are only available to subscribers of Consumer Reports.

Featured Video
This content is rated TV-MA, and is for viewers 18 years or older. Are you of age?
Sorry, you are not old enough to view this content.

Microsoft leaves Apple in the dust with tablet and laptop innovation in 2015

Will there be one Apple Ring to rule them all? That's what a patent application says. Plus, building the thinnest gadget isn't innovation anymore and Apple just got a reality check from Microsoft.

by Brian Tong