Apple rolls out fix for iPhone 5 Wi-Fi network data bug

Bug allowed Apple's new handset running on Verizon to consume precious cellular data while connected to a Wi-Fi network.

Despite promises of "ultrafast" speeds, some iPhone users have been experiencing Wi-Fi connectivity issues.

Less than two weeks after the release of iOS 6, Apple is apparently still working out the bugs.

Today the company released a fix for a bug that allowed some devices on Verizon Wireless' network to consume cellular data while connected to a Wi-Fi network, unnecessarily depleting users' precious data minutes.

Apple encourages Verizon users to complete the following instructions to install an update to address the problem:

  • Tap Settings > General > About.
  • Wait for the following alert to appear:
Apple

  • Tap OK to install the update.
  • Hold the Sleep/Wake button down until you see "slide to power off".
  • Slide to power off.
  • After the device powers off, hold the Sleep/Wake button to turn your phone back on.
  • Note: To finish the installation of the update, your iPhone 5 must be turned off and then on again.
  • After your iPhone restarts, tap Settings > General > About, then scroll down to Carrier and verify that "Verizon 13.1" is displayed.

The fix materialized after iPhone 5 owners bombarded Apple's Support Communities with complaints about Wi-Fi issues they were experiencing with the new handset. Many users have complained about not being able to connect to Wi-Fi networks after the new mobile operating system's installation.

Though generally receiving positive reviews, the iPhone 5 and iOS 6 both come with a laundry list of complaints from users.

The new iPhone has presented its share of technical flaws, including scrapes and scratches around the edge, static lines on the keyboard when keying in your password, light leaks behind the front display, and a purple halo effect on certain photos.

Apple's new OS has been dinged most severely for its buggy Maps app , which many users found to be underwhelming or inaccurate when compared with Google's offering.

Read the full CNET Review

Apple iPhone 5

The Bottom Line: The iPhone 5 completely rebuilds the iPhone on a framework of new features and design, addressing its major previous shortcomings. It's absolutely the best iPhone to date, and it easily secures its place in the top tier of the smartphone universe. / Read full review

About the author

Steven Musil is the night news editor at CNET News. Before joining CNET News in 2000, Steven spent 10 years at various Bay Area newspapers. E-mail Steven.

 

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