Apple releases troubleshooting article updates for iPhone and iOS devices

Following the new iPhone's release last week and the availability of iOS4 for other mobile devices, Apple has updated a number of knowledgebase articles that specifically troubleshoot the usability of devices running the new OS. These include errors in receiving MMS messages, inability to connect to data networks, managing accessories, and dealing with multimedia files created on the iOS devices.

Following the new iPhone's release last week and the availability of iOS4 for other mobile devices, Apple has updated a number of knowledgebase articles that specifically troubleshoot the usability of devices running the new OS. These include errors in receiving MMS messages, inability to connect to data networks, managing accessories, and dealing with multimedia files created on the iOS devices.

  1. iPhone: Troubleshooting MMS

    This article covers the inability to receive MMS messages, or have limitations such as no camera icon next to the message field or an error symbol next to MMS messages you send. The nine steps outlined tackle everything from confirming wireless accounts support MMS to resetting the iPhone, to dealing with odd network problems with APNs and roaming.

  2. Troubleshooting iPhone hardware

    This massive article includes step-by-step tips and pointers on many aspects of the iPhone hardware, and how to go about troubleshooting each. The general categories are the speaker and microphone, power, display, general use, connectivity, buttons, the camera, SIM cards, the compass, and accessories. It's a great resource for anyone using an iPhone.

  3. iPhone: Using custom APN and unable to use Cellular Data Network services after upgrading to iOS 3.x or iOS 4 or later

    This article covers the loss of data services, visual voicemail, MMS messaging, and internet tethering after upgrading your phone to iOS 3.x or 4. It basically suggests a phone reset, but also covers when you may need to edit the cellular data network settings again.

  4. Troubleshooting iPhone, iPad, and iPod touch accessories

    As more accessories become available for the various iOS devices, there will undoubtedly be more problems people experience with them. Apple does not try to cover specific devices in this article, but outlines a logical approach to take for getting any problematic accessories to work again, assuming the device should work as advertised.

  5. Copying personal photos and videos from iPhone, iPad, or iPod touch to your computer

    You can quickly manage your photos and video on the iPhone with various apps that are used to create them, but many will also want to manage the media files on their computers. This article covers how to do this on both OS X and Windows-based computers.



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About the author

    Topher, an avid Mac user for the past 15 years, has been a contributing author to MacFixIt since the spring of 2008. One of his passions is troubleshooting Mac problems and making the best use of Macs and Apple hardware at home and in the workplace.

     

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