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Apple offers advice on 10.5.6 upgrade problems

If your Mac froze up when trying to install the Mac OS X 10.5.6 update earlier this week, Apple has some advice for how to get the new software up and running.

Tom Krazit Former Staff writer, CNET News
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If the Mac OS X 10.5.6 update caused you problems earlier this week, try, try again. Apple

Apple has acknowledged an issue encountered by some Leopard users trying to install the company's latest update released Monday.

In a support document posted to its site, Apple described an issue in which a Mac would hang on a "Configuring installation" window when trying to install Mac OS X 10.5.6. That was apparently the result of an incomplete update getting seeded into the Software Update process, and Mac OS X will freak out if it tries to install a partially downloaded update.

Apple recommends that if you encounter this problem, or have already, that you force Software Update to quit, remove the partial update from your library, and re-download the update. If you chose to download the standalone update from Apple's site rather than the combo update, you might also have had this problem; when in doubt, choose the combo update option.

If you've had a separate problem in trying to install the update, check out our sister site MacFixIt for tips and troubleshooting guidelines.