Apple looking into new iPad Wi-Fi issues

An internal AppleCare document indicates that Apple has recognized a Wi-Fi issue with the new iPad, according to a report

Apple appears to be responding to Wi-Fi issues with some new iPads.
Apple appears to be responding to Wi-Fi issues with some new iPads. Apple

Apple is investigating Wi-Fi connection issues on the new iPad, according to a report at 9to5Mac.

The Apple-centric Web site has posted what it says is an AppleCare internal document citing "intermittent connectivity...slow Wi-Fi speeds...[and] Wi-Fi network not seen."

At the top, the document states in red, "Issue/Investigation in Progress" and, under that, "Products Affected, iPad (3rd generation)."

Retail stores and "contact centers" are instructed to "capture" third-generation iPads if they exhibit any Wi-Fi issues, according to the document. In this case, capture refers to picking up a unit and shipping to Apple engineering centers, according to 9to5Mac.

This isn't the first time this issue has been raised , but it appears to be the first evidence of official Apple documentation recognizing the problem.

Wi-Fi connectivity has been discussed extensively on Apple Support Communities.

Apple did not respond to a request for comment.

About the author

Brooke Crothers writes about mobile computer systems, including laptops, tablets, smartphones: how they define the computing experience and the hardware that makes them tick. He has served as an editor at large at CNET News and a contributing reporter to The New York Times' Bits and Technology sections. His interest in things small began when living in Tokyo in a very small apartment for a very long time.


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