AOL to dial-up users: Upgrade or pay more!

AOL to dial-up users: Upgrade or pay more!

AOL is trying to force its users to upgrade to broadband service (delivered by AOL, of course) by raising the price of dial-up service to the same price as its broadband service. Yep, that's a time-honored customer service technique. First, make 'em hate you. Then, ask for their money. Works every time.

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About the author

Molly Wood was an executive editor at CNET, author of the Molly Rants blog, and host of the tech show, Always On. When she's not enraging fanboys of all stripes, she can be found offering tech opinions on CBS and elsewhere, and offering opinions on everything else to anyone who will listen.

 

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