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"Poorly conceived "lite" NAS"
on by gwidemanPros None that outweigh problems
Cons Deliberately crippled beyond usability
Summary Presumably in an effort not to undercut higher models, certain essential features are disabled or unusable:
IP settings -- you can enter a subnet mask, but anything other than factory default is refused.
NFS implementation: replaces file user/group with generic ids -- so useless for multiusers, or backup of multiuser data.
Speed: Maxes out at about 6 to 8 Mbytes/sec (SMB to Windows, or linux NFS; wired by gig ethernet), ie: at <12% of full Gigabit ethernet bandwidth.
Web admin interface is OK, but reformat function fails to show status -- claims unit is online when it's not, that kind of sloppy stuff.
In short -- misleading or false specs on the carton about network and linux/NFS capability, very poor performance. Use google-advanced to search iomegasupportforums dot com for details. I took this product back to the store, and made sure it got marked "return to vendor". -
"3rd broken StorCenter in 2 months"
on by magicmirrorPros affordable
Cons very difficult to get working, unreliable, poor documentation, bad tech support
Summary Well, I should have known better when the first two from the store were broken right out of the box. Now, 2 months into this my third StorCenter is broken and I can't get to my data. It just quit working out of the blue and now the light flashes red on the front. So much for dependability from a tool that is meant to preserve crucial data. I don't know how Iomega expects average consumers to get this product working. The Discovery Tool has never worked for me, and I had to do extensive manual work to map the drive and configure it properly. Skip this product - it is absolutly horrible in every way.
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"Almost a great product"
on by kevinmcmurtriePros Wireless makes this a great drive for safe, remote archival
Cons Software is incredibly buggy, loud, hot external power brick
Summary I bought this NAS to back up my files. Because it's wireless, I can place it in a closet where it's safe from being bumped or hit. Unfortunately, it needs to be in a closet - it's loud, ugly, and has a big power brick.
Performance in RAID 5 mode is extremely poor, as is typical of a consumer device. That's fine for incremental backups. Use RAID 0 if you need any kind of speed. (There are no instructions for replacing a failed drive when you're using RAID 5).
Like CNET, I could not get the bundled software to work. I had to run a packet sniffer while turning on the drive to find its IP address. The web administration pages built into the hard drive didn't work much better. In one case the admin system crashed and I had to reset the drive to factory defaults. That meant loosing shares and login accounts, and running the packet sniffer again. The web admin pages accept information which may crash or permanently disable the network interface. For example, putting the LAN and Wireless network interfaces in the same subnet is allowed even though it causes random network failures. The DHCP option does not seem to work (and you'd never find the drive with the broken Discovery Tool application if it did). The online instructions are non-technical even though very technical information is required to make this drive work.
It's possible for this to be a very useful drive but it requires struggling at a highly technical level. Wait until iomega fixes their buggy software. -
"Great Products but VERY POOR support"
on by asidscriptPros Iomega do good products, No doubt about it. But you need to think, is it worth purchasing with a warranty that basically covers nothing.
Cons If and when your storage product fails, you must pay 20 euros to talk to support.
There on line chat does not really have any effect as you will be directed to email. and the email support seems to keep resending the same email.Summary I will aslo add, If your back up device fails, You will be told its your fault for not backing up your backed up data and you will be charged to have this Data restored.
And ironically the support group is seperate from the recovery group so they will not be able to tell you how much this will cost and you then have to start from scratch again with the recovery services. So I warn you. Think Twice before purchasing from Iomega -
"Failed unit twice over, RAID??"
on by btbedellPros None. Had access point wireless, but now disabled
Cons Complete failure, sham RAID, powerblock failure, disabled features
Summary I bought this based on the good CNET review, but had trouble right out of the box. First a needed firmware upgrade which disabled use as a wireless access point (so computers are unable to connect directly). Then a powerblock failure, requiring too much time with customer service to resolve. Then, trouble with the drive discovery tool, requiring an update.
Finally, just after the warranty expires, the dreaded red/blue alternating lights. Drive failure. But with RAID, no problem, right? There's no documentation for THIS model on rebuilding the array. Why? Well, you can't. If it's under warranty, you ship it back for a rebuild. Just check IOMEGA's own forums for the horry stories. (Note: Admin responses that pop up on the forums are the rudest I've ever seen!)
Now, I'm left with a failed drive. I may be able to rig some data recovery by removing the drives. And I may even be able to factory reset the drive. But, really, this $600 device is no longer with the time, and its unreliability ENTIRELY defeats the purpose.
I've never seen, by the way, such a huge discrepancy between the CNET rating and user ratings. Eek! If I knew then.
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