"Terrible Product"on by ed207
Pros Wonderful Features
Cons Defective Software
Summary This unit is incredibly enticing. Most units, although 1TB, only allow 0,1 RAID which means that in RAID 1 (mirror mode) you can only get 500 Gigs.
This Iomega unit allows you get 750 Gigs in RAID 5 since it has 4 drives. More cost effective storage space.
It also features:
* Linux based OS
* Flexible user and group based security,
* Above average performance with respect to RAID, responsiveness, and transfer speeds.
* Gigabit ethernet as well as 802.11G wireless
* 2 USB ports to attach additional storage
* 4 drive bays to upgrade and replace drives
* RAID 5 !!. This is a prominent feature that sets it in a unique category among entry level NAS.
* A very well built enclosure. All metal, fairly thick at that, as well as very sturdy enclosure for the HD's that uses screws. Nothing plastic of flimsy here.
All very very good features for a NAS. The price is slightly higher than competitive products, but the added features are well worth it.
Wait a second? Isn't the product being rated as a 1 out of 10? I sound like a i am in love for the first time......
The biggest drawback? It's a deal killer.
* BAD AND HORRIBLY DEFECTIVE SOFTWARE ****
The software running the unit itself is flawed. Your data may be intact on the drives itself, but the administration software running on the unit can, and quite often, does fail.
When it fails, you have very little options. There are some limited recovery options on the unit and Iomega tech support has limited solutions as well. If these do not solve the problem, you can send the unit back to Iomega, BUT LOSE ALL YOUR DATA.
They do offer in-house data retrieval services, but quotes have run from $2500 to $6800 dollars depending on the amount of data to be retrieved.
Opening the enclosure itself voids the warranty accordingly, and there is a little a layperson could do on their own.
The internal drives are IDE. This means that taking the drives out and hooking them up to a independent system requires a separate 4-Channel IDE RAID card that supports RAID 0,1,5 + JBOD.
The costs of fixing it yourself can become prohibitive.
The whole point of this product is:
1) Network Attached Storage. Multiple computers accessing the data at the same time.
2) Backup. This requires reliability and redundancy (RAID)
This product, although very well spec'd, cannot live up to it's purpose and will be a liability to anybody using it.
Avoid this product at all costs.
Pros Never got the item to work, so nothing Pro about it
Cons ODA out of the box, 2 hours of tech support, and an RMA with no call tag to ship the item back for replacement
Summary Iomega issued an RMA to replace a unit that was defective out of the box, however they were unwilling to pay for the return freight. I spoke to a Supervisor who let me know that they will not pay the freight on a factory defective unit. Clearly Iomega has no respect for the customer and does not support product quality.
"WE LOST ALL DATA"on by log4en
Pros What we can be pro? We lost everything.
Cons We are desperate. We lost everything!
Iomega should close his company, because it produces units that erase all the data for an error in the raid.
Pros Relatively fast network transfer.
Cons Management interface doesn't work properly half of the time. Firmware upgrades require factory reset. The devices are completely unstable and there is not a chance that I would want to risk storing critical data on one of these!
Summary Don't buy it under any circumstances and be extremely wary of other Iomega products as if the support they have shown for this product is anything to go by you certainly don't want to have to rely on them.
We have two of these and it's impossible to back up share permissions and settings, but the devices regularly require factory resets because the management interface corrupts, which means manually reconfiguring the shares and account permissions.
On three occasions (between the two 150ds) we have also lost all of the data due to raid corruption, despite all of the HDDs being healthy.
Iomega would have to come up with something really special to tempt me into buying another product of theirs.
Pros Fairly easy to manage on cross-platform network, fairly good storage
Cons Loss of configuration after firmware upgrade; failed once (firmware issue; drives were fine) and Iomega replaced unit. First replacement was DOA. Second unit is fine.
Summary It ha been fairly reliable storage; Iomega tech support was generally pretty good. They answer the phones quickly, and some techs are better than others. Disappointed that the first replacement unit was DOA; second one arrived quickly.