Pros works as it is supposed to
Cons They do not support their products for the long term
Summary I'm confirming what a previous poster wrote:
My client had been using a TeraStation 1Tb as the main file server. It works as advertised, but after 18 months it died, the unit shut itself down and when we restarted it, it can no longer connect. Since it is out of warranty, Buffalo will do nothing for us, NOT EVEN SELL US A REPLACEMENT CORE. They offer no extended warranty, although the support supervisor was kind enough to call Austin HQ with the problem, they still won't budge. So if you are considering using this as the main file server, or any Buffalo product in a crirtical business application, BE WARNED.
Pros helpful, professional & responsive support team
Cons this design is a total abortion
Summary I wanted a NAS in a box. Did my homework, and this unit seemed like the ticket. But, when you look under the sheets:
1. Software RAID
2. SLOW performance.
3. Drives are horribly difficult to replace.
4. Uses legacy technology hard drives.
5. Very slow processor.
6. And, to top it off, two of four drives failed in the first two days of operation.
I strongly recommend AGAINST this unit.
I previously wrote a negative review about this product. I am even more convinced today. I just finished configuring a DELL POWEREDGE 840 with a 2TB RAID 5 and Windows 2003. It cost more, BUT, it is 2X as fast with hardware raid instead of Buffalo's software RAID. It uses Windows, not a stripped down version of Linux. It behaves nicely with Vista and XP unlike the Buffalo Unit.
I will never attempt NAS with an appliance again.
Pros I was persuaded by the price, your review and the ability to stream music independently of my PCs.
Cons Four months after I bought it and put all my photos, music and company data on to it, it has failed. Buffalo confirm that unit is faulty, and needs replacing, but tell me they have no data recovery process.
Summary This storage device, with its four disks for security and data protection, is clearly aimed at SMEs like mine. It is unacceptable that, if it fails, a) all 4 disks are in-accessible, and b) Buffalo offer no data recovery service.
This is the second Buffalo product I've had let me down in this way - a single disk drive unit I had at one of my satellite sites died, with the loss of its data, two years ago - some might say I was naive to buy another one - I now think I was stupid!
"Great value"on by mdutch
Pros Overall Value
Summary Sounds like one reviewer got a lemon with poor service and the other likes to tinker. This unit has performed flawlessly for me and is now available at Fry's for $1000, not $2000. Now I won't say this is the fastest NAS box or the most serviceable, but if you want high capacity and respectable performance and product stability I highly recommend this product.
I did try their multimedia streamer too and though it's not ready for prime time I did receive excellent service on it. After trying it out I returned it without a hassle.
Pros May work fine for awhile...
Cons No support after one year warranty!
Summary This product is not serviceable after one year warranty! Am informed by Buffalo tech support that the root operating system is not accessible by Buffalo or anyone except the Japanese firm they appear to only be resellers for and who do not offer support. I bought two Terastations and one of them failed to boot after only three months. If this happens to you after the warranty, you are out the considerable purchase price (as much as $1000!) as no one can service it. I found Buffalo tech support extremely difficult to reach and not adequately knowledgeable of their own product. Buffalo's system for RMAs is also a hassle. I strongly advise against buying Buffalo products since they are maintaining an obviously deceptive support position for them.