"Piece of crap"on by ebrown999
Pros Nice big screen and almost full size keyboard.
Cons Everything else sucks ass!!!! slower than hell, locks up, won't cooperate w/ other programs. Too many issues to list. I would never buy this computer again or ever recommend it to anyone. STAY FAR AWAY!!!!!
Summary Spend the money and buy something else. This computer is horrible. Might be inexpensive but you will end up with more headaches than it's worth!!!
Pros Lowest price around for a 17 inch laptop with SD card reader and decent standard features.
Cons This is the second Toshiba to crash on me right after the warranty runs out. The support tech did not know much about the recovery issue. Both computers had pre installed software bundles that hindered performance. AMD processor SLOW!
Summary The included recovery disks will not boot the computer if there are any issues with the operating system. The pre installed junk bundle causes issues with the system registry when removing programs while online. The company is not interested in long term customer loyalty.
Pros the price was great
Cons the repair
Summary I sent this laptop in for repair over a month ago, and STILL have not gotten it returned. They keep giving us different dates for the part order, and customer service doesn't know a thing about your repair status, so don't waste your time with them. I have requested a call from the TOP, and I am hoping to get authorization to return this piece of crap, and start all over, and it won't be with a Toshiba! My problem was with the a/c connection. 6 weeks and counting.......
Pros Nice feel to the machine, large screen and keyboard
Cons Lasted less than 90 days before problems erupted
Summary I'm not one to complain about products online usually, but I feel compelled to save other purchasers from making a big mistake.
I bought the Toshiba Satellite L355D at Office Depot (May 22, 2008), as a graduation gift for my college bound son. Things seemed to be fine with the machine until my son handed me the machine (August7, 2008) and claimed it "wouldn't start" properly. When you would boot the machine, it would run through processes, until just before getting to the login screen, and then it would go to a black screen with mouse pointer, and stop dead in its' tracks.
My first calls to Toshiba (P.I. tech support) were met with the standard script of try this, try that & then spend many hours to recover, reformat, etc. etc. None of these solutions worked. The machine got to a point in recovery where it would just fail on a file load, and then crash. Finally, tech support advised taking the machine in to a Toshiba Authorized repair center. I took the machine in on the 11th of Aug and got the machine back on the 22nd of August with the Authorized repair center telling me they could not fix it after changing the motherboard, the memory module and trying a different hard disk. They were able to get Vista to load, but not finalize the configuration.
When I got home from the repair depot, I contacted Toshiba once again, and this time, I started complaining about the runaround I was getting. This got the case bumped back to "US Technical Support". As it stood, the machine had been out of commision for over two weeks, and it was handed back to me by Toshiba Authorized repair reps "still defunct". I suggested to the US Tech Support team (as the repair facility had) that Toshiba "overnight" me another copy of the Recovery Disks, as the disks "appeared" to be the problem since Recovery operations wouldn't finalize. They agreed, and implied that they would "submit" the request.... That was last Friday, and this is Monday evening 4 days later.
What drives me crazy is that I bought this machine for my son to begin his college career with, and school began today, but the laptop is still malfunctioning, and it may be weeks before it will run correctly if the Recovery disks they do eventually send don't do the job... Then, the machine will have to go to Depot maintenance.
So, if I had to place a rating on the machine, I'd give it a 3-4 because of all the hoops & nonsense I've had to jump through, and I still don't have a machine that works. Considering that this is nearly a brand new machine, Toshiba might have considered sending a replacement to our local UPS depot, where we could have exchanged the malfunctioning unit for a new one. Then, they could take this back to their facility and figure out what went wrong, and sell it as a refurbished unit. That would have been the logical step they could have taken that would have prevented me from coming on CNET and rating their machine and warranty performance so poorly.
Shame on you Toshiba... You need to learn that your customers are your most valuable resource, and taking good care of them insures that you'll get future orders from them. I'm afraid I'll think twice about low price next time I'm shopping. ...and, let's not even consider that my son (the same as any "typical business customer") might have had" tons of important materials on this machine that would have all be lost due to the recovery operations.
I'll keep this forum posted on my progress, but so far I'm really let down...