Pros Great design, great specs.
Cons TERRIBLE customer & technical support! Machine began freezing almost immediately, and soon became unusable. Loaded with crapware.
Summary OK, so I recommended this desktop replacement for one of my executive clients, and when it arrived, we were both very impressed. However, after two days of setting it up per the client specs, I began to worry, as it had frozen three times and BSOD'd once. On the third day, the freezes became more and more frequent, as well as the BSODs, and soon we could not even get into Windows, it would freeze on the welcome screen. Most often it would work for five or ten minutes, then freeze.
So then the tech support nightmare began. Annoying voice response system to navigate, and after you reach a person, they ask for the same information you gave the VR system. Then you have to give your contact information every time, they appear to not have a computer system that works. Offshore support does not seem to know much, other than to follow scripts that tell them to say things like "So I understand you are frustrated" and other trite platitudes. They tried to convince me that the problem had something to do with one of the software packages I had installed, and said that I would have to do a full system restore from the backup partition.
I finally was able to convince tech support that it is the machine that is defective, so they did agree to issue an RMA. I received the RMA associated email that had me submit a web form describing the issues. Later that day, I went to see if they had shipped me the return box, and discovered that my RMA was CANCELLED due to an invalid model number - another Toshiba Corporation system foul-up. So their system is messed up and cannot create a valid RMA for my brand-new machine! Does not install confidence.
I decided to try a full system restore while I awaited the shipping box, and after 12 hours, it was still frozen on a progress screen, so I figured it was not going to finish. Another two calls to tech support before I could get to speak with someone who could actually help me, but he was still unable to fix their system problem that rejected my original RMA, so now I have to just return the laptop with no tracking ability.
Every call to the tech support number is tedious, with hard to understand accents, terrible connection in which the sound ranges from loud to so quiet that it is inaudible, a very frustrating situation. And the client paid for the "Priority Support" option - which appears to be meaningless, because there is no priority shipping available, no priority service, and none of the tech support people could tell me what exactly the extra money that we spent on this "Priority Service" actually got us. We also ordered the LoJack option, and again, the tech support people could not provide any information on how to implement that. No disc or documentation was included in the package.
Bottom line is that this may very well turn out to be a great machine, but the experience so far is atrocious. If I can, I will update this review after it all shakes out.
Pros It's really Beautiful, nice and confortable, works fine and It's really powerful, provides everything I need and some more utillities.It has an incredible sound and HD performance. I've never expected big problems. It has a good 3D function.
Cons Has a really poor battery life, I don't think that just because It is supposed to replace my desktop it needs to be every time over the table. The fan isn't enough for a good ventilation, when I'm playing heavy games the computer gets really hot.
Summary Offers everything that it promises,but It could have more brightness and more battery, but it works fine and is the smoothest laptop I've ever had.
"Avatar 3d don't work"on by xizzi
Pros Nice, looks nice
Cons Screen blacks out for no reason, have to continually reboot laptop
Summary Not sure if something is wrong with this or not. It works for the most part, watched Cloudy with a chance of meatballs and the 3d worked fine. Tried to watch Avatar 3d (promotional copy) which did not play in 3d but the Avatar one does play in 3d on my tv.
Pros It looks great!! It promises to play any game made so far!! It makes a lot of promises.....
Cons I love to play the game but whenever I start the game a message says: "windows switched to basic graphics" maybe that's the problem? This should be the best video card for gaming ever made?? Fact is that playing Fall-Out 3 on this laptop is really annoing
Summary WHat is wrong with this Laptop??? Why cant I play this game without problems evertime? Even updating the grafics to top quality it still crashes!!! Why ?? The site to Fall out 3 doesnt have any update that makes it work normally.