Pros light, sleek design
Cons Bad Hard drive, Bad Customer Service
Summary I purchased the PCGTR3A in May of 2004. Less than 3 months later, my hard drive died -- Sony replaced. Now, November 2005, my hard drive died again. This time it was not covered, and all of the estimates to replace are $260+. My sister has the exact same model, and her hard drive also died after less than 1 1/2 years.
Also, Sony's support is useless. It is very difficult to get a person on the phone without paying a tech support service fee. When I finally got them on the phone, they suggested I buy a better hard drive next time. Are they admitting that this one is not good?!?
Although the laptop is light and sleek, these physical characteristics are overshadowed by its unreliable hard drive and Sony's unhelpful customer service.
Pros If it works great - if it breaks throw it away because Sony will NEVER fix it.
Cons A few keys on my keyboard just stopped working in the 7 month of owning this notebook. I sent it in to Sony for warranty repair and they claimed that I spilled something on the keyboard. This is a total lie. Nothing ever spilled on the keyboard and they
Pros Great, if you don't mind purchasing things without any warranty.
Cons We purchase a lot of products from a lot of manufacturers. In my 20 years of purchasing and using computers professionally I have never encountered such terrible 'customer service'. Since most of our SONY products are not defective this is the first time
Cons Buy this if you plan on never calling sony support. I agree with "angry customer". What he left out is that the recovery disk is something you have to buy. Shouldn't that come with your $2000+ notebook? Also, whatever you do, don't buy the Sony extended w
"Great ultraportable"on by typlerd
Pros lightweight, durable, long battery life
Cons camera issue, small harddrive, no bluetooth
Summary Definitely a great computer if you can find one still around. I picked up a used one and had to replace the hard drive (the original one is small anyways), but this computer has been working great. The camera is busted but this is a common problem and there are work-arounds to install a new camera if you really want it. The computer is extremely durable (I've dropped it a few times) and fits in any bag since it's so small. With an extended battery (generic one: $100), the computer lasts about 6 hours after 6 months of heavy usage. If I had the money for the newer small vaio's, I'd definitely make the purchase.