"Stick to the T43"on by ravishingr
Pros Built in Verizon Internet card, IBM Core Duo
Cons Many Many Problems, poor design, a step backwords for the t40 series
Summary It is with the T60 that the unfortunate effects of the Lenovo takeover of the thinkpad line becomes evident. While the T40 series machines were all incremental upgrades to the T40 design, the T60 seems to be the first model designed by Lenovo, and it is apparent that they have lost much of the design talent that made thinkpads the best laptops around for so many years. Usually when a new model of laptop comes out, it is thinner and lighter than the model it replaces. Not so with the T60, which is substantially thicker, larger, and heavier than the T43 which it replaces, even if you exclude the tumor-like growth that portrudes from the right of the screen. Seeming to learn nothing from companies such as apple, much less previous incarnations of the T-series thinkpads, the T60 suffers from terrible industrial design. While in the T40 line, adding ram required the removal of one screw from the back of the machine, on the T60, one must remove 5 screws, including the one holding the keyboard in place, and remove the entire palm rest on the top of the laptop. All of this must be done with severely inadequate documentation, and believe me when I tell you that putting the palm plate rest back on and into place is not an easy task. The quality of materials used in construction is subpar, especially when compared to thinkpads of the past. The plastic feels cheap and brittle. It is sad to see what Lenovo has done to a once great line of computers. Oh, and if you want to add firewire capabilities to your T60 by adding a PCMCIA card, forget about it. They don't work with this computer and will crash it. A call to support revealed that Lenovo "has no documentation whatsover regarding using firewire with the T60." Oh, and Lenovo's customer service and support sucks. I've never been an anti-globalization, or an anti made in china person, but if this what we have to look forward to, American companies better stop selling out to Chinese ones.
"ThinkPad – BMW of laptop computer. ThinkPad T60 – the Ultimate Business Machine"on by Michael_Ling
Pros Classic, thoughtful design; Sturdy, reliable; Exclusive security features; Outstanding performance; Excellent ThinkVantage Productivity Software; Quiet operation; Long battery life
Cons I had expected the cover to be Titanium, although the Magnisium is as good as it can be.
Summary I bought the ThinkPad T60 (2623D5U) to replace my old IBM iSeries, an entry-level ThinkPad which is 5 years old but still works great. I did my research before the purchase and found that ThinkPad is still the most attractive laptop out there. My only concern is whether the new ThinkPad will be as good as the old one, since Lenovo acquired the IBM ThinkPad business last year. After testing my new T60 for two weeks, my concerns are all gone. In fact, I am so satisfied with my new ThinkPad that I decide to write my first product review ever.
THINKPAD T60 FEATURES
Core Duo chipset and superior configuration options
Sturdy, classic design: Unlike other laptops with a modular design, ThinkPad is tightly put together. Rock solid!
A deep supply of connectivity: includes Gigabit Ethernet, 802.11a/b/g wireless, Bluetooth, 56Kbps modem, and optional Wireless Broadband Access. I have to mention that when you shop for other laptops, like Dell, you usually have to pay extra for these features.
FEATURES THAT ARE EXCLUSIVE TO THINKPAD
Fast Recovery system: Built in a hidden partition of the hard drive, allows easy and fast system recovery even when you cannot enter the Windows system
Fingerprint Security System: Only ThinkPad has a built-in fingerprint scanner. With a wipe of your fingertips, you can log into your computer via an Embedded Security System.
Shock-mounted hard drive: This hard drive is protected by an air-bag like security mount and constantly monitored by the Active Protective System. In case of shock or vibration, this system will suspend the hard drive to prevent any damage to it.
ThinkVantage: The blue ThinkVantage button summons Lenovo's excellent system support and help utility - ThinkVantage Productivity Center
Think Keyboard Light: An LED light illuminate the keyboard when you type in darkness. I find it extremely helpful. Another brilliant, thoughtful design from ThinkPad.
TrackPoint Device: In addition to a touchpad, ThinkPad still offers its classical TrackPoint device with two sets of mouse buttons, which I found more convenient than other pointing devices.
Sturdy steel hinges: Not just cool-looking, they are the reinforced joint connecting the display with the rest of the machine
FEATURES THAT LENOVO DIDN’T MENTION ABOUT THINKPAD
I think Lenovo is too modest in marketing the ThinkPad. They even didn’t mention the following features of a ThinkPad T60 on their website.
Built-in microphone: great for Net Meeting
Infrared interface: useful for exchange information with your other infrared devices
Multi burner: the DVD burner (selected models) is capable to burn double-layer DVDs. Great for DVD copying or system backup.
OTHER POSITIVE COMMENTS
Quiet: The sound of the hard drive is surprisingly low – I barely hear any noise during start up. ThinkPad did a great job dissipating heat with two louvers. You rarely hear the sound of the internal fan. I have tested many laptops. ThinkPad is the quietest.
UltraConnect antenna: Built into the display cover for optimal signal reception. This antenna provides me reliable wireless connection even when the signal is weak (probably from my remote neighbors).
Keyboard: Lenovo inherited the excellent keyboard design from IBM. ThinkPad still has the best keyboard out there.
Long battery life: My standard 6-cell Li-Ion battery lasts about 3.5 hours under peak performance condition. You can expand the battery life to about 6 hours by purchasing the optional 9-cell battery
Customer Service: Very responsive, friendly customer service provided by IBM in partnership with Lenovo.
SOME NEGATIVE COMMENTS
Cover material: Still magnesium as old ThinkPad. I had expected the ThinkPad T60 to have Titanium surface as in some ThinkPad Z Series
Price: Some people say that ThinkPad is the most expensive laptop within the class, although I disagree. When I loaded the Dell Latitude to the same configuration as my ThinkPad T60, Dell is only about $100 cheaper. But you won’t get those ThinkPad exclusive features anywhere else. In that sense, ThinkPad is well worth the price.
THE BOTTOM LINE:
ThinkPad – BMW of laptop computer.
ThinkPad T60 – the Ultimate Business Machine
"Still the best"on by kwsinLA
Pros basic design, quality, performance
Cons Lenovo factor creeping in but not to badly
Summary The T43 I bought in January got stolen so I replaced it with a much better spec'd T60 for exactly the same price (both were on sale at the time). The negative reviewers have a few valid points but it's still an excellent machine, and a worthy successor to the legendary T series.
The keyboard is a bit noisier and the track point buttons seem a bit cheaper but the palm rest is more rigid and the keys are easier to see. I think a lot of the negativity stems from the fact that the edges of a new laptop always feel sharper and smooth down over time, which makes an otherwise identical replacement seem a bit lower quality.
Performance is significantly better with the same RAM and clock speed I had in the T43, and it runs MUCH MUCH cooler, especially while on the charger. Less fan noise, too.
On the downside, Google Desktop and Symantec Security are preloaded (they weren't on the earlier T43's) but what's preloaded can easily be unloaded. And I miss the lack of an LPT port but like the addition of another USB. Not too crazy about them squeezing in the useless (to me) Windows keys, which makes the Ctrl and Alt keys smaller, but some people wanted them there so what can you do.
0n balance, some things were lost and some things were gained. The Core Duo processor helps a lot with my Photoshop work (I'm a pro photographer) and the added features for the same money (extra gig of RAM plus a DVD burner and Bluetooth) more than make up for anything taken away from the T43, IMHO.
Remember folks, these are still designed and supported by the same people in the US that were there before Lenovo bought the PC division. Lenovo's management is certainly different but the engineering, design, and customer service are what they've always been as far as I can tell.
One last thing - some have complained about the new RAM access. The old way was much easier but if the new way allows for the much cooler temps and more rigid palmrest it was an excellent design comprimise.
I'm rating this a 10 to bump up the absurdly low marks others have given it, but it's at least an 8.5 in my opinion. Not perfect but still very good and the prices are attractive at the moment.
"So Far So Great"on by BoarDLaze
Pros Quality construction, good display, great keyboard, great overall feel.
Cons Low feature/price ratio, weak speakers, corporate software not best for a sole practitioner
Summary I'm an attorney. I'm using this laptop as a desktop replacement for intensive word processing in Word Perfect as well as
Word; and for schlepping around to use in court for scheduling, note-taking, and evidentiary support including Power Point presentations.
On the screwaround side I use it for web surfing but not gaming or for DVDs
The T2400 processor, 80G drive, 6 cell battery and DVDR are more than adequate for my needs. I did upgrade the RAM from 512K to 1M on general principle.
I sacrificed features, processor speed, etc., for ruggedness, reliability, and a good warranty. However, one of the features sacrificed, a bright screen display, was actually a net gain because the matte screen is resistant to the overhead glare prevalent in court rooms and the conference rooms used for depos. The IBM logo doesn't hurt either. Image is important.
As time passes, I'll probably delete and replace a fair amount of the included software. Packages seldom include the specific utility or specific version you want. And, in my case, this one is no different. However, it may be perfect for you. On balance the ThinkVantage stuff is pretty good.
Also, it's true that there is enough booting software that boot time lags a bit, as new machines go. But, I've been in the game long enough so that I never have to boot under pressure. That's why laptops hibernate.
The fingerprint security feature works faster than you can enter a password -- provided you learn how to use it before entering your prints. And do enter multiple prints. My index print works about half the time, but my middle finger (go figure) always does. So I give the reader the finger it wants.
In my opinion the three most important things about any computer that handles your demands adequately are screen, keyboard and mouse.
As I said earlier, the screen was a pleasant surprise.
The keyboard is excellent. As good as a Microsoft, as good as a Mac.
There's nothing special about the track-pad -- it's a track pad, what can you say? But I've been using the stick and its controls for this and that, experimenting mostly, and find the system convenient. I'm not sure that I'll switch over completely, but the stick setup is intriguing. If you haven't tried it, you should.
I've had this T-60 2623-D6U for just over two weeks, and so far even the surprises have been good. This includes overall build quality, the principle reason I bought a ThinkPad.
All of this and a $200 mail-in rebate.
Bottom Line: It feels better than any laptop I've ever used.
Pros None so far - if and when the tech comes out to fix I'll update
Cons Very suspect HW build quality. HORRIBLE AWEFUL SUPPORT
Summary I've owned MANY thinkpads for the last 10 years. The T60 Lenovo is the first and only that I am now wishing that I didn't buy. If I had to do it over again, I would have bought a T43. If it wasn't for the fact that I'm addicted to the IBM button mouse, I'd buy a Sony! (don't even tell me that Dell has them - I've had 2 of their laptops at work and they stink).
The other guys are correct - the build quality of the T60 isn't the same as what we're used to. I still also have a T40, A series, 600, and T21 - all of which are solid and continue to work just fine. One guy told of how difficult it is to access the memory under the palmrest area of the keyboard. He's 100% right. It wasn't all that tough to get the palmrest off, but to get it back on was a real trick on the 15" monitor T60 (14" model has different design and maybe it doesn't suck?). I had to do it like 5 times to get it to seat just right. I'm very used to building my own PCs - trust me - this panel is very poorly designed and really a pain to do it right. All my other IBMs have a nice little memory panel on the bottom - easy as can be.
Out of many laptops over the last decade, the one and only thinkpad that had an issue a number of years ago was taken care of very promptly and to my complete satisfaction by IBM - well things have CHANGED at big blue - and not for the better.
I ordered the T60 from Lenovo on 11/22/06. It was shipped on the 24th and arrived via UPS ground on the 28th. Not too shabby I thought.
I unbox it, connect the battery, plug it into the wall and boot it up. It posts and then goes into the initial Windows config ... and then proceeds to hang and makes a very strange loud repetitive pulsing sound, like it was trying to reference the HD but unable to find anything - and at this point the mouse was hung. Ok so I'm not upset - if a PC is going to have an issue it's right away, in the first month or never (like all my OTHER laptops).
As I'm a network and security engineer so I'm not all that put-out. Things do happen and I call up support and am (at this time) surprised to find out that IBM still is the support provider - I had expected Lenovo. I had purchased the next business day on-site 9-5 plan for a mere $50 so I figured that this shouldn't be a big deal ... I'm thinking that it would be a "hey we'll send you another one overnight" OR "we'll have a tech out to you next business day".
Now I'm going to invoke a time machine to compress the next 5 HOURS.
It starts out simply enough - I got a tech readily enough to start but ... he can't confirm that I am entitled to support, and he has to forward me through to entitlement to find that I am in fact entitled to talk to tech support... No I'm not kidding and it gets a lot worse.
According to the tech its very common that new laptops aren't yet in their system. This is BS! They had from 11/22 to 11/28 to get that info from Lenovo.com into the support database!
So, instead of him coordination w/ those people, and getting back to me apparently it is MY JOB to talk w/ them for as long as it takes for them to look up and comfirm that they can find the proper information. What happened to "take care of the customer" at IBM? They should have taken my # and gotten back to me. For some reason that no one explained to me, they wanted me to stay on the call while they looked things up, so then they can transfer it back to support afterward. And that was the next 90 minutes of my life, while they went through God-knows what systems and records, and having insane trouble confirming that I did buy the next day support.
Finally they confirm that I've got coverage and send me back to support. So only NOW do I get to tell them that my laptop hangs. I'm a bit peeved but expecting a quick, "no worries - I'll overnight you one, etc". Instead he says since it needs to be replaced, he needs to send me over to sales who can arrange for an exchange. I'm bewildered that support wouldn't handle this, but ok ... and I'm on hold yet again...
Finally I'm talking w/ sales who tells me that if I want an exchange I need to mail my broken laptop back and then they'll ship a replacement after they receive it... ?! ***?! I tell them about my next bus day onsite support and they say, "Oh well we're sales we can only offer the standard exchange - why didn't support just arrange for a tech to come out for you?" Why indeed ...
So, Sales then transfers me back to support ... and I end up talking w/ the first person who actually seems to be nice and wanting to help be part of the solution. Except ... that he's in Canada - somehow those rocket scientists in Sales transferred me out of the US support supply chain into Canada. (and YES, I did call the correct # to start - it's not possible to do otherwise - it's the same # for the US and Canada but routes to different offices).
At least now I think that I've got someone who isn't going to drop the ball on me though - and he makes sure that I start talking w/ the correct (I'm hoping) ppl in US support. I'm now on w/ a Duty Manager instead of the standard tech morons that have already dropped the ball on me and sent me off into sales-land.
So now I'm on w/ US support again, and I'm thinking that things are finally starting to go my way. Not a chance ...
The original ticket was already closed by the idiot that transferred me to sales. So they need a new ticket - AND - you guessed it - have to transfer me back to Entitlement to validate that I've got support. Oh yeah - all that stuff that was done earlier - those changes that were made in the system by the first group of people will not propogate across all their systems for 3-5 DAYS, and sometimes longer (their words exactly).
Gosh I'm starting to really like their hold music ...
Back to entitlement now. Ah yes I DO have my model # and Serial # handy ... ah and you want my order# and account #? No worries - I had them henna tatoo'd on my arm 2 hours ago so that I wouldn't have to look them up anywhere ...
Yet again they are having trouble finding info - even with all of that. This time I give them a phone # and tell them to call me when they've finished doing what they need. Apparently customer service is dead at ibm - it wouldn't have occurred to this batch of ppl either that I (the customer) might just have something to do while they stumble around for the next 45 minutes ...
At last - Entitlement calls back and transfers me back to Tech Spt and lets them know that it's ok to help me out ... for the 2nd time.
Now for this guy, I reboot the laptop a few times and look in the bios for him since I can't be trusted to provide the proper facts.
Well ... gee he can't find the model # from the bottom of the case. ?! Well okeedokee - he'd like me to give him the "real" model # - in the bios. Ok, whatever - and do so. That's not in his system either. Hmmm... I give him my phone # and ask him to ring me when he's figured it out, and get a tech secheduled. 90 min later and NO CALL.
Unfortunately I didn't take this guy's name down. I'm positive that they are lying about this but the Duty Mgr I spoke to later said there was no record of who had my ticket open last. Yeah right ...
Lesson learned - if you EVER call IBM support - take down the name and location of EVERYONE you talk with - I am now convinced that unless you do this that they know they can drop the ball and kick you around as much as they like and it won't come back to them.
Lesson learned - Immediately escalate to "Duty Manager". Do NOT work w/ any standard people - they were ALL useless - I'm not kidding - I spoke w/ about 12 people in total today and the only ones that where remotely helpful, or got things to happen, were the duty mgrs.
So, again - it's now 90 min later and no call - I now ring again, to get some kind of status on my Case ID, and this time get transferred by 3 different people and keep ending up back in the wrong place.
I call back, and demand the duty mgr. I am now sick of !@#$%ing around with these people. So now I get the duty mgr, and take his name and # pronto, and give him the quick and dirty on the story. I also tell him that I've completely had it, and inform him that I will be holding him accountable for bringing things to resolution and that he's got 30 minutes to get it done. He calls me back in 10 - with someone from dispatch on (I get his name and # too), and I have finally (in theory) a confirmed tech for next bus day.
This is now 5+ hours after my 1st call. No joke. Bear all this in mind - your $50 for next business day isn't worth anything until is is actually synched between all their systems - and this can easily 1-2 weeks from your initial purchase! Never again Lenovo and IBM - I'm DONE W/ YOU. Next time I'll buy from Newegg or similar who has great return and support.
Ah but there's a catch ... the part that they have ordered may or may not be available for the tech. And if it's not available ... what happens? I ask - will the tech or someone call me to let me know they won't be able to make it? ... another guy on this review site did a very good write-up of his issues w/ parts - read it ...!
Oh - yeah - and when I ask, "gee I'm confused - what part was ordered since the guy I spoke w/ clearly didn't know what was actually wrong w/ my laptop and you are telling me that you have no record of who I spoke w/, OR what is supposed to be wrong w/ the laptop but you do have a "part on order" ..." Gee how can you have a part on order and no info at all of what's supposed to be broken and who I talked w/? Gee Sir those are very good questions but the system doesn't have a record of that. yeah right. My last Lenovo!
So ... someone ordered SOMETHING that may or may not be needed. The tech may or may not be out on Friday. If the part isn't available (which may not be what I need anyway), they will not call me - so I've got a new # to call by noon on Fri if the tech hasn't called me by then.
So, MAYBE I'll have a tech out on Friday and even if he does come, he may not have what he needs to fix things. So, then parts need to be ordered, and arrive when? ...
If and when this gets resolved I'll consider modifying my review and rating. For now it sticks. IBM's customer support is now HORRIFIC. These were NOT Lenovo people - they were IBM - they confirmed it.