Lenovo ThinkPad T420 user reviews (2nd-gen Core i5)

Pros Fast performance

Cons poor customer support
service breakdown
hardware malfunction
not what u pay for!

Summary I am a university student and i bought this laptop as lenovo talked about reliability!
After my purchase, and only using the laptop for 15 mins. the Lenovo update utility asked me to install bios updates (along with many other updates). The bios update failed to install and the lenovo update centre asked me to reboot my laptop. - After this the laptop never booted!
so as a consumer who thought maybe they just had one bad apple in the whole bunch i decided to give lenovo the benefit of the doubt and called them for troubleshooting. They told me that i would need to send them the laptop and i will receive it in 7-10 business days. Happy with their service i sent them the laptop (keep in mind this was a local address). I received my laptop after 3 weeks and 3 days from the same LOCAL address - I DID NOT COMPLAIN!

2 weeks later for the first time when i needed to use the card reader, IT FAILED to recognize the mere existence of the card reader! so I called lenovo again and to my surprise they want me to send them the laptop BACK for another 4 weeks!!!
MY LAPTOP HAS BEEN WITH CUSTOMER CARE FOR LONGER THAN I HAVE BEEN ABLE TO USE IT, ON TOP OF THIS I AM JUST WASTING MY TIME ON WARRANTY WITH THIS LAPTOP NOW!!

Whats more the customer service confronts/shouts at me when I ask them i cannot send it back as i am handicapped without a computer and cant finish my assignments with a 4 week delay. -completely unsympathetic!
More they tell me to buy more service from them!!! -completely unsympathetic!

LENOVO DOES NOT CARE ABOUT THEIR CUSTOMERS, AND FORCES U TO BUY MORE PRODUCT FROM THEM - MAYBE EVEN ON PURPOSE!!!!

Pros Potentially very powerful computers...

Cons ...if you can get them before the next ice age

Summary I must say, I do not understand how Lenovo can even sell a single computer. After placing an order, I was told it would take at least an additional 5 weeks to build the laptop that was advertised as available for shipment within the week. I called the customer service several times to get a firm date with no luck. At this point I realized, if their customer service is this bad when I am trying to buy how much worse would it be after the purchase. Therefore, I decided to cancel my order 4 weeks before it was supposed to be delivered. The customer service told me I was put in cue for cancellation(?) I did not even understand what that meant until unexpectedly I received my laptop 4 weeks later and was charged for the laptop. Of course, once again I was on the phone with the customer service trying to send the laptop back. I must have spent over 8 hours over 5 weeks with these guys, I got to know them really well. I belive their customer service is completely disconnected from the actual laptop building side of the company and neither knows what the other one is doing or capable of... I would not buy even a battery from Lenovo if my life dependent on it because I wouldn't be sure if it would ever show up.

Pros I cannot find anything good to say.

Cons Before you buy, call customer support. You will find out how terrible it is. They cannot answer any questions or get you through to anyone who can. Worst customer support I have ever seen.

Pros Good product when it works

Cons Support terrible, even with next-day, on site service plan. CTheir techs arrive with the wrong parts and leave the computer worse or with the job half done. . A next-day service guarantee should not yield an ordeal lasting weeks.

Summary Lenovo used to provide good quality and reliable service. Neither is the case now.