Lenovo IdeaPad Z570 1024 user reviews (15.6" - Core i5 2450M - Windows 7 Home Premium 64-bit - 8 GB RAM - 750 GB HDD)

Pros screen size
portability

Cons screen died
Lenovo's lack of customer service and support.

Summary After much research and hearing many good things about Lenovo products and customer service. I purchased two Lenovo laptops back on 5/9/12 from an online Lenovo representative. I received them on 5/23/12. On 6/2/12 one of the laptop's screen went green. I called Lenovo support and it took 3 phones calls for someone to finally help me. I was told I would be emailed a packing slip to send it out for repair. Never got it. Again I had to call and was told they would re-email it. As I was told, I sent out the entire computer along with all the paperwork that came with the computer in its original box on 6/22/12. I did not hear from Lenovo again. I had to call support again on 7/2/12 to find out the status to be told they were going to send it out on 7/3/12.

I received it on 7/9. However when I opened up the box, the only thing in the box was the computer, no battery, no charge no paperwork. I called Lenovo again, told they would find out what happened to the missing pieces. No response. I called support again on 7/16/12 only to be told that they were going to send an email to the repair depot looking to see what happened to the battery and charger. I was told I could expect a response in 5- 7 days.

I can download paperwork from Lenovo's website so I am not concerned about that, however I purchased this laptop for $649.00 and it worked for less than 2 weeks. I now have the laptop back but it unusable except as a paperweight, since it no longer has a battery and charger.

I am disappointed in Lenovo's lack of customer service and support of their products. Am still waiting to hear back from Lenovo about battery and charger.

In hindsight I should have stayed with purchasing laptops from a brick and mortar store. They would have exchanged the defective product for a new one, and I would be using it, instead of waiting on Lenovo.