Pros Well-constructed, great feature set. Capacity to restore mchine on the fly is good.
Cons Exchanged the unit because it would not play DVDs. The replacment unit also would not play DVDs. What are the odds that two units in a row were bad? I returned it.
Summary If they would fix the driver conflict, this laptop would really hum. Liked the small footprint, widescreen format, and light weight. Backlit keys rock.
If they would fix the DVD driver conflict I would consider getting one again.
In the meantime I have work to do that does not involve me fixing their product for them.
Pros Fast, not too heavy, decent battery life, not too big so good for travel
Cons wireless was a bit slow, keyboard a bit too smooth, Windows Vista
Summary Good overall laptop. Very pleased with the purchase. I have a couple of laptops at home and I use a Linksys wireless router. For some reason this laptop is very slow when connecting to that router, while my other laptops do just fine. Took it to the office and connected to the wireless network there and it ran like a champ, tried it out at a friend?s house as well and it ran like a champ there as well (he has the same Linksys router as I do maybe I need to update mine). But for some reason it does not like the router I got a home, so I changed it for another Netgear router I had and everything runs great. Actually like having the backlit keyboard especially when in poor lit places. Finger print reader is cool to. First time I had one, can associate passwords with my finger print.
Touch pad is pretty sensitive so when I am typing a document it is easy to brush against it with my palm and can be a bit frustrating. But there is a button on the top of the pad that you can press to disable the touch pad while you are typing big docs. Just a bit annoying since I have never had this issue with my other laptops.
Keyboard is a bit smooth so it is kind of weird at first to touch, felt like my fingers were sliding around, but it was really easy to adjust to.
All around great computer, would definitely recommend it to others
"Buyer Beware!"on by adnet1
Pros I SENT THEM LAPTOP TO REPAIR AND SHIPPED BACK A LESSER LAPTOP. THEY NOW REFUSE TO HELP!!
Cons I SENT THEM LAPTOP TO REPAIR AND SHIPPED BACK A LESSER LAPTOP. THEY NOW REFUSE TO HELP!!
Summary HP Case #7500811799
On January 29th 2009 we shipped an HP DV2315nr laptop belonging to our customer to the HP Service Center in Houston TX (FedEx tracking 868012495621). The Unit was received at the service center on January 30th 2009 and signed for by O Barrios. When we called for status weeks later and spoke with Mitchell Burrell at 877-917-4380 we were told that they can no locate the laptop and it appears it has gone missing. We called again on 2/5/09 and were told that they still can?t find the item and ?it may have been stolen?. We demanded resolution after hours and hours of telephone conversation. Eventually they claimed they found the laptop and proceeded to ship back the unit. When we got the item back it was NOT the laptop we sent, rather a different laptop with different serial # and only 512mb of ram rather than the 1gb of ram we shipped.
Eventually case was escalated to April Pritchard. I must say, that April perhaps was the rudest most incoherent and foolish customer service rep I have ever had the displeasure of dealing with. She was constantly refusing to help. Even when I simply asked her to send me the additional 512mb of ram just to rectify the matter she refused to do so. I produced every document for original purchase invoice to digital photos of original box to tracking #?s and she refused to help. She never offered a solution and was constantly rude. When I asked to speak with her boss she refused to do so.
Pros Nice backlit keyboard and the fingerprint reader is an excellent feature.
Cons The computer that I got was a slug! The DVD player funtioned only intermittantly and I'm thinking (so is Geek Squad ) that there was probably something wrong with the processor and/or motherboard. Don't believe the battery life to be as good either
Summary AS with anything, you never know what you're buying until you test drive it for awhile. I'll be trying out the Toshiba which is also in Best Buy's blue label series. It has very similiar features in addition to have a slightly larger screen and I believe the battery life may be better also.
"Great unit"on by pgrover516
Pros well built, fast, nice display, lots of connectivity
Cons wish it had firewire
Summary the lighted keyboard has proven so useful that I would not buy another laptop without it, small enough to travel, enough horsepower to make movies with Adobe Premiere, after 6 mo love this unit