Pros Screen is unrivaled, usability/ functionality is rock solid
Cons Graphics could be better (if you really use it for games)
Summary I spent the better part of about 4 months trying to decide which laptop/ convertible/ tablet I should buy. I waited and waited, then finally decided on this. Granted there were many other solid choices. However, in the end I felt the layout, keyboard size, card slots, and the screen were winners. If you buy this, I don't think you will go home disappointed.
I use it for: Grad. School work (Word and Excel, web surfing, watching movies, displaying pictures.
"A Bitter Sweet"on by Cozislo
Pros Powerful Intel T2500 Duo Core processor, upgraded to Intel 950 graphics, and a 100GB 5400rpm SATA hard drive
Cons HP's dedicated 8GB hard drive partition for system recovery
Summary The dv1000t notebook has to be one of the best out of HP's line-up. The new Intel Duo Core processors, and updated graphics media accelerator 950 mean I am able do almost anything I want and still be mobile. Did I mention they updated to SATA 5400rpm hard drives? It's a noticeable difference from the older dv1000. Programs and media just flow without so much as a hiccup.
The only real issue I have pertains to HP's new system recovery solution. Instead of receiving a set of discs for the OS, drivers, and application recovery, I now have an 8GB partition. There is the option of creating my own discs via my DVD-RW drive. But, the drivers and applications are unable to be copied in such a manner. In fact, they must remain in the partition. This makes the space lost to the 8GB partition unrecoverable. I have contacted HP several time about the matter, and requested a set of original discs that include the OS, drivers, and applications so I may regain the lost hard drive space. HP's final respnose thus far is that:
A.) Because the model is so new they do not have such drivers and apps in their database, so no discs could be created at this time.
B.) Based on previous request on other model notebooks, such discs would cost me at least $100
So, now on top of having to wait for recovery discs to be created I am going to be charged for a mistake HP made. I say mistake because it is a waste of my hard drive space, and really inconveniences me so that they can save a little money on discs. Another problem with such a recovery method, is that you do not choose which apps or drivers are reinstalled on you PC, as the original discs would allow you to do. Instead all apps and drivers are installed again making recovery a pain. And, in one unavoidable case creates a problem for my Norton software.
Bottom Line: I would recommend this to anyone who wants a very mobile and powerful notebook. However, I would wait until HP has learned from their fairly obvious mistake. If that ends up being never.. Then I would recommend the ACER Travelmate 8200, or the Sony SZ series as the extra price would be worth it.Updated
After much debating, with HP Techies, about the fact that I have a Customized To Order[CTO] model, I've finally received an acceptable solution. HP's final solution to my recovery/partition problem was to actually give me the WinXP Pro OS Disc, and the Application/Driver Recovery DVD that I had originally requested. Needless to say I am happy to finally get these discs. However, I can't say it was without the great effort of writing 2 online reviews, filling out over 4 negative HP surveys, and the before mentioned multitude of calls to HP support. The only real support I recived was when I had all but given up on gettng anything outta HP, was when I recived an "unpromted" call from an HP Case Manager. And, in less time then it takes to get hold of a HP Support Technician the Case Manager confirmed my issue/request and ordered the correct discs free of charge, and I recived them one day later. Anywho, it is all done, and I'm now extremely happy with my dv1000t... But, what will the next customer have to do? How long will they have to wait? This still is an isue that HP has not fully solved. As now you can add the OS back-up disc for an extra $10. But, one still has to call HP for the Drivers/Application recovery DVD.
"HP Product Reliability and Customer Support not worth the price of admission"on by Angry HP Customer
Pros Makes a great door stop
Cons Where do I start?
Summary Where do I begin? We purchased 4 DV1000 laptops from HP, 2 online last year (call them A + B) and 2 from Costco 2 years ago (call them C + D).
A has been into HP service depot three times. Twice for hard drive replacement, once for motherboard replacement.
B has been into HP service depot three times. Once for hard drive replacement, once for motherboard replacement (which they didn't do, they replaced the lcd panel and a fan. It came back and failed again within 30 minutes of coming off the Fed Ex truck) So now it's going back today for a motherboard, power supply, battery and AC adpater replacement.
C + D have both had hard drive failures. We have a pool started at work for when the motherboards will go.
Now the Customer Support mechanism: It sucks so bad that someone could produce an Oscar winning movie about it.
1. English is apparently not a requirement for working for the US support line. I've been put through to India and Mexico. 95% of the people I speak with can't converse in intelligible English. I'm bilingual and grew up in S.F., so I've been exposed to many for whom English is a second language. Attempting to hear and understand the HP techs is like being parachuted into a foreign movie with no subtitles.
2. They don't listen when you tell them your issue. I can hear the pages rustling as they navigate themselves and you through a painfully obvious series of steps to diagnose the problem. No one seems to be a computer tech. The most common diagnostic tool they offer is to reload the Windows OS. You really have to push them to get them to acknowledge that there's a problem that needs a warranty repair.
3. Speaking of warranty repair, make sure if you do buy an HP product that you are fully aware of when the warranty expires. They no longer call, email or write you to let you know your warranty is about to expire, even if you register your product. I did get a letter for C & D to renew warranty, and wrongfully assumed that they would do the same for A & B. When A's motherboard when out this fall, it cost me $ 400 to fix it, plus $100 to get it back on a one year phone support and another $100 to get it back on HW warranty. Hardly worth it, but I can't afford a replacement yet, so sticking with it is one of my only options.
4. At no time does anyone at HP apologize or show any empathy for the fact that your computer is on the fritz and you may be without it for 3-7 business days.
5. There is no consumer advocate number at HP that I can find. I have tried escalating through the support number to get to a supervisor, but get shut down or get told to call a different 800 number that leads you nowhere. I finally did navigate through the HP website and found a place you can email the President of HP. I did get an email back a couple of days later, and was finally referred to an HP Quality Case Manager. They told me my problems did not qualify for any special consideration (like give me new laptops or a refund) or any sympathy. The one redeeming value was the tech I was assigned to is based north of Vancouver BC, so at least we could have a conversation. I got no empathy or apology from anyone at HP that I was having any unusual problems. Excuse me, but hard drives and motherboards going out multiple times on a computer qualifies as unusual in my book. That's like GM or Toyota telling you that an engine going out at 15 or 20,000 miles is something to expect from a car they sold you.
Pros Sleek design very fast
Cons Battery doesn't stay charged very long
Pros Nice package of size and features
Cons Fragile and warranties are of questionable value
Summary HP's design is nice in the initial stages but the implementation is undermined by the fragile construction and flaws that show up late in the first year.
That means the user has to deal with some of the worst product support in the industry. Your initial call will take your to India. Nice people but understanding them over a VOIP connection is a challenge. If you are lucky you will eventually reach a technician who may tell you he can't help you because your warranty is out of date, eventhough your are within warranty. HP starts it warranty clock when it ships the machine to a retailer, not when you buy it. Good luck getting past that one.
All in all not worth the money.