Dell XPS 15 user reviews

Pros nice design
Good support for dual HD monitors + laptop display - 3 monitor config.

Cons Dell policy to sell laptops with a significant known issue while fraudlently claiming that it has resolved the issue to prospective buyers that inquire before purchase.

Summary Wireless issue has NO resolution, yet users are dragged through hours of useless support calls. Dell replaced my wireless card twice, replaced the display, and has now sent me a replacement computer. Dell refused to assure me that the replacement would resolve the problem. They refused to test it before sending.

Before wasting time with the replacement I put it online and got Dell tech to run wireless tests. After the replacement computer failed the wireless tests they had no idea what i was supposed to do.

I explained that they would have to take the replacement back,and that once they resolve the problem they could contact me. In the meantime they were to leave the ticket open.

This is by far the stupidest and most costly experience I've had in 30 years in the industry. The blatent dishonesty of the Dell organization in dealing with this issue is mind-boggling. The community of users that would purchase the top-of-the-line Dell product is generally Dell's most loyal group. The disrespect of our time and our intelligence is indicative of a company that has lost it's way. The dishonesty with which Dell has responded should be brought to the attention of the man that lent his good name to the endeavor. If you put your name on a company one would expect that you would have an interest in such abuse of customers that have supported the company for so many years.

Updated on Mar 8, 2013

The idea that providing an external wireless adapter to occupy one of the USB ports is acceptable... well it's like this:
You buy an expensive sterling silver fountain pen with a gold nib. When it starts leaking customer support sends you a pair of rubber gloves.

Pros Beautiful design, well constructed and sturdy. Has a high end feel.

Cons WiFi is horrible. Ten times slower than my 5 year old machine, limited range within the house.

Summary I had to be stubborn and order this model to replace an aging XPS M1530. (Of course, having a robust available balance with Dell Financing did have something to do with it!) Surely, I thought, Dell would make a correction to this new model following consumer after consumer's WiFi complaints. I waited until I saw the first favorable review with a positive comment about WiFi and jumped on it. That was a mistake. One of the most frustrating things is how Dell customer service reps either profess no knowledge of a problem and try to put you through their flow chart of troubleshooting fixes, or they acknowledge that there is a known issue and they STILL try to troubleshoot the problem! Is Dell skirting the issue because they're financially committed to thousands of faulty WiFi cards and are unwilling to dump them in a recycling bin? Are tradditional laptops now at risk because of the advent of Windows 8 and they don't want to bother with the expense to fix an already outdated machine? All conjecture forced on us because Dell is being silent on the issue.

Pros Design is beautiful, aluminum casing, slightly darker than a MacBook Pro -- it is clear that Dell spared no expense in the design and manufacturing;

Cons Hardware to hardware, other notebooks can be purchased cheaper for the same components; Thin but heavy; Battery not externally replaceable;

Summary Pros con't: Battery life is better than expected; Screen is amazing and the Gorilla Glass makes it extremely durable; Runs games like a champ, even at high res; Customer Support has responded to every email and call with at least one phone call; Includes 1 year In-Home warranty with Accidental Damage Protection; Smart response + 7200 rpm hdd (thank you Dell for not taking the easy way out ad pairing the ssd with a cheap 5400 rpm ssd) is acceptably fast coming from someone who has only ssds in everything else;

Cons con't: No mid-range option with only SSD (This is 2012, do they really still make internal HDDs? You can buy a 256 gb SSD for $150...) which should be standard with a $1699 notebook; Dell website is horrible -- just call to place an order and you'll get a better deal anyway.



First, many people have complained about a wireless issue with this -- I have experienced no such issue, I actually get better reception than my other laptop or phone. Upon delivery, I immediately updated my drivers from Dell's site for all hardware and have experienced no issues. It could be a stock driver problem, but always keep you system up to date; I'm just sayin'; Also, I called instead of ordering online and asked for discounts every step of the way -- they gave me a $200 Dell gc, a $90 Dell gc, free 2 day shipping, and $100 off the 3 year In-Home warranty w/ ADH (which brought it to the same price as HP's Envy warranty, but the build quaity of the XPS is FAR superior to the Envy.

Pros Awesome Screen...
Good Battery life...
Nice feel and Design...
Looks better than a Heavy Weight Coaster on your table
that's it

Cons WIRELESS is SLOWER than the DIAL-UP*
It is buffering just watching this review
Samsung Hard Drive went out after 5 days.
USB ports are ALL only on one side
Brings civilization back to the ages of Dial Up Modems.

*Modest exaggeration

Summary I got the new XPS 15 and I didnt even think about the wireless, until I got it! IT IS SLOW!!!! I mean...SLOW!

I got this laptop as an upgrade to my aging XPS M1530 machine. I did numerous side by side comparisons, different servers, different routers and get this: my old XPS is pushing 3X, no joke, 3 times faster internet than my new XPS 15!!!

What da F***, Dell?!!! Called tech support, they did their tweaking, nothing changed! New XPS runs at the same speed in Safe Mode with Networking, however 3 times slower in the regular mode. Thought it was some app dragging the speed down? NOPE! Even after turning everything off in regular Windows mode, this POS is still dragging its feet and buffering left and right...

Not to mention that the 700gb hard drive went out after only 5 days of service, can't blame this one on Dell though, it was a Samsung drive. Piece of crap, 6 sigma my a$$!

I had to reinstall the new hard drive with all the new apps and drivers, spent over 3 days in all just to get it back to where I started.

In all, I am still using my old XPS m1530 now because of the faster internet and I have no use for this new machine. Unless I want to play a new game...only if it is not an online multiplayer mode, of course...LAGGGGG!