Pros Looked nice.
Cons - Design flaws: power jack unstable even when new, became very loose. Micro HDMI socket never worked properly.
- SSD died just outside warranty. No commercially available replacements, only salvaged spares at almost 50% cost of the laptop when new
Summary Same SSD problem reported by many others online, notorious quality issue.
$1400 for just over 1 year, total waste of money.
Research the problems online, build quality is unreliable. ASUS software and sites are also extremely low quality, have a look.
Trusted ASUS previously but was seriously burned with this piece of junk, will never buy another of their products again.
Pros I have had this machine for 3 months now. I am an average user- (Office, internet, music, etc). It has never crashed, re-boots Windows 7 in 17 seconds (I have only re-booted it a few times). Restarts from standby instantly. No problems whatsoever.
Cons None so far
Summary Outstanding machine- best laptop I have owned. The build quality is excellent- I would definitely buy it again.
Pros All the bells and whistles, decent battery, nice screen.
Cons Touch pad difficult to use, text jumps around and the font keeps changing sizes.
Customer service worthless in helping me replace a lost charger.
Basically this computer is absolutely no fund.
Summary The touch pad is driving me up the wall. And if I rest my hand on the computer the text starts jumping around like this:
My names ing me crazy drivis is computer Joe and thei.
See? As I was typing the words I typed jumped back into the text Id originally written. Have to hold my hands above the computer body and not touch the computer while typing. Of course I keep forgetting.
Customer service is a complete disaster. I lost the charging unit and could not find a replacement to save my life.
Will put this machine on the market as soon as I can. The vendor probably won't take it back...
Pros Beautiful. Sexy. No keyboard problems nor touch pad problems.
Cons 1st one crashed by turning on and off 15 times in a row. Tech Support finally suggested System Recovery. Still crashed. Took it back to Best Buy and they gave me another one. Second one turned on and off 12 times. Took it back and got money back.
Summary I will wait for the Dell XPS-31 to be available through Best Buy. They are the best since they will exchange/refund with no problem. To have 2 new in box computers from 2 different stores have the same problems means that there is a problem with the product. Probably the board. All I did was install Office Office and Home (new). I am not a tech guy and haven't the time to go through all sorts of problem solving. When I brought the second one back to Best Buy they had one of their Geeks (their name, not mine) take it into the back room and he immediately had the same problem and they gave me my money back.
I want a computer with these physical specs very badly but I will wait for the Dell. Right now Dell is only selling mail order and I have no patience trying to return something that malfunctions to a tech support guy in another country.
Pros Nice size, attractive design, fairly good battery life
Cons Unresponsive, jumpy, stiff, often uncontrollable trackpad
Summary I love the size and, at least compared to my 4 year old Gateway, I'm very pleased with the battery life. The keys are stiff and noisy, but even that was an adjustment I could make. But there is no solution for the bad trackpad, even with driver uploads. There just doesn't seem to be defined control with it -- anything can happen. I've tried infinite adjustments within the control panel, nothing makes it better, lots of changes make it even worse.
I work on the computer 5-10 hours a day with documents and graphics and normally only use a trackpad; if anybody's fingers can adjust and deal with a trackpad, it would be mine.I am completely worthless with this one. I added a wireless mouse, an addition I find annoying because I move around too much to drag a mouse everywhere. Constantly find myself without the mouse and having to use the mediocre trackpad. After awhile my fingers almost hurt from how hard I have to work them to use this trackpad. It's a big disappointment in an otherwise very successful machine.
I will have to pass this along to another employee who only uses it as a desktop computer with a mouse. You can bet that next time I will spend a long time in the store testing trackpad responsiveness before I buy the next computer.Didin't even think of it because it's never been an issue before.
I have to give it only 2 stars because even though I like many things about the computer, bottom line is whether it functions well. The trackpad essentially ruins all the other good things about it.