Pros 1) fast and small. but still pretty expensive to upgrade it to the 'needed' speed
Cons 1) The hinge is broken due to an engineering problem (google "m11x hinge").
2) the computer shuts off on its own (even after turning off the accelerator).
3) the computer parts (side panels), hinge, stoppers, are made of a cheaper plastics/glues
Summary I'd had this for about 8 months. The honeymoon is over for this computer and Alienware in general:
1) The hinge is broken due to an engineering problem (google "m11x hinge"). I've been waiting for them to fix it/address it for weeks to months now. I've spent many unnecessary hours waiting to talk to CS or getting no useful help from Customer Service. I was hung up on twice by the their service team.
2) the computer shuts off on its own (even after turning off the accelerator). I spent hours trying to fix it with their service team. the technician they sent said he was confused and could not help me and to 'call back' to open another service issue.
3) even when purchasing the thing, it was close to a 3 hour process over the phone.
4) the computer feels 'junky'. The parts (side panels), hinge, stoppers, etc are made of a cheaper plastics, glues, and have already noticeably begun to fall apart.
As context, I had, cared for, and used a Dell XPS for 5 years straight with no issues due to my mishandling of the product. This is a clearly sub-quality product.
Buy another computer, and I would advise not an Alienware. It is really not worth it.
"Incredible"on by DreamNinja
Pros - portable: I can bust it out anywhere and it takes up so little space!
- fast: From boot up to shutdown, this thing flies
- graphics: It handles games beautifully! From playing games on 360 to this, it's a whole new world
Cons The one con I can think of is that it doesn't overclock to it's max setting without making your system unstable.
Summary Honestly, I tried not to have high expectations for this product, in case it ended up sucking. This is easily the best computer I have ever used. I know some people would suggest, that for the money you could get an amazing desktop or a bigger laptop; but I bought it because of it's size and portability. I get comments all the time wherever I pull it out. People can't believe that something so small is so powerful. I wholeheartedly recommend this to the on-the-move gamer.
I have the: i7 model w/ 4gigs of ram, 500gb hard drive
also a side note: I recommend getting the bluetooth addition, it's great for tethering and accessories such as gaming peripherals.
Pros Fun keyboard lights. Fast when new. good looking screen. Small
Cons cheap plastic side panels, cheap looking overall design. Hinges are constantly broken. USB ports faulty.
Summary Three months into owning this unit the hinges broke. The led control software is buggy as hell and crashes. The usb pprts require fiddling to get them to read most cables/devices. They've been like that since new. Dell Support sucks
I paid a stupid amount of money for this unit with the SSD, 16gig, i7 and when I opened the box I was sorely disappointed. My 11 year old Sony crap top I use to control my telescope looks more advanced than my m11x. There's a ridiculous border around the screen. It looks like half the top cover real estate is border around the screen. It looks like ass and fits horribly to the base.
Did I mention Dell support sucks?
Overall the little laptop has performed satisfactorily. No hardware issues aside from the constantly breaking hinges. The aesthetics is my major gripe... that and Dell support sucks.
Pros It was fun when it was new.
Cons The hinges broke, it won't charge and the disk is faulty. I have Next Business Day support. Repairs have so far taken SIX WEEKS with no end in sight.
Summary I'm taking legal action - I served notice today. If I could bankrupt Dell and all its shareholders I would, in a heartbeat.
Pros Please read everything, although I have many complaints, this is still a well-built laptop. Beautiful LED Backlit keyboard, great size and smooth finish. Well Constructed, decent battery life, strong wifi card, and instant jealousy and envy from friends
Cons Please read everything. Terrible touchpad, very frustrating to use, less-than-expected battery life, screen is definitely just too small, (Even for young, strong eyes) AlienFX software (to change LED color etc) is faulty, full of bugs, and takes forever
Summary I was thrilled to buy this computer from Alienware. I had my eyes set on this baby since the day it came out. I purchased the computer when the price dipped $100, and then I used my $300 Dell Dealer coupon combined with Free Shipping to get the best deal. I ended up paying $1,200 after taxes and CA state Electronic Disposal fees etc.
I upgraded everything except the harddrive (Did NOT get the SSD) and I only upgraded my RAM from 4 to 8 GBs of memory (Not 16 GB haha).
The shipping was very fast and the packaging is absolutely mind-blowing. It felt like I was opening the Arc of the Convanent when I first split open the box.
Long story short. Three weeks later and I'm already going back to my Samsung Laptop... The alienware just sucks. I was sooo disappointed and it constantly bothers me that I spent so much money on something was wasn't worth it. Complete buyer's remorse. My main issues are with the Touchpad, I simply don't like the feel of it, its far too small, the buttons are NOT in an ergonomic position, and I have Synaptics issues the entire first month.
The screen is way too small, and adjusting the text size does little to help.
Battery life is definitely not 6-7 hours as they claim. Maybe if you just had Notepad open or something, but the second you start using ANYTHING, the meter instantly goes down.
The arrows keys (which gamers use ALL the time) are jammed together, narrow, and awkward to press.
Overall I would STRONGLY recommend anything else.