Alienware Area-51 m9750 user reviews

Pros Intel Core 2 Duo processors / Graphics / Memory

Cons Price / Customer service

Summary Alienware has finally utilized Intel Core 2 Duo technology in a notebook.

I do not personally own one of these notebooks, but have had the honor of taking it for a test drive. The most notable difference are the Intel-based processor(s). They are significantly faster than their AMD counterpart m-series processors. Most individuals will notice a difference when multi-tasking and tearing through applications as well as gaming. The single AMD counterpart had a greater ability to dedicate itself to one process(i.e. games), where as the core 2 duo(can) multi-task more successfully as well as give itself entirely to a game.

Another notable difference is the memory. It comes stocked with 1GB of ram; ram that operates much faster than it's predecessor's. It is running DDR2 memory at 667MHz. Previous Alienware notebook's ran DDR memory at 400MHz. This lends another contributing hand to expediating the notebook all around.

All in all, this seems to be another very solid system. If you currently own an M9700 or equivalent, I wouldn't suggest going out and upgrading to this notebook however. For starters, it has a 2k starting price tag, and can be configured all the way up to 5k. That's a lot of money to shell out for the newest technology. If you already own a great system, hold on to it. The difference between the 9750 and 9700 is not that drastic.

On the other hand, if you crave the latest technology in a gaming notebook and can afford it, then I highly recommend adding this one to your list.

Pros Nice display and speakers

Cons Would not power on out of the box

Summary I purchased an Alienware laptop as a Christmas gift. My partner was excited to begin using it so he plugged it in hit the power switch and nothing. No lights, no post screen, nothing! We called AW and the tech was very nice and helped us through reseating the memory and then resetting the BIOS. The system worked fine for a couple days and then again it would not boot up so we contacted AW. They had us reset the BIOS again and recommended that we upgrade the BIOS. We went to the AW web site to download the firmware when we noticed that the version the tech wanted us to install did not support the OS we are running. After discussing this with the tech and being put on hold for a while the tech agreed that we should not do the upgrade. A few days later the system would not boot up again so we called AW. They said they felt it was a motherboard issue and that we needed to send it to them for repair. We shipped the system to them. It was only seven days and the system arrived back. We took it out of the box, plugged it in and it would not come on. We called AW and they said all they did was replace the CMOS battery. We expressed our frustration to the tech who in turn put us on hold while he relayed our frustration. When he came back he said a manager would give us a call within 24 hours with our next step. We are now waiting to hear back. All we can say at this point is DO NOT buy an Alienware system.

Pros Large screen, very nice keyboard

Cons System shipped defective, low usefulness/time ratio when contacting Alienware

Summary I was very excited to fire up the new Alienware laptop I'd splurged on. Nearly two weeks after the initial order was placed, it arrived.

Unfortunately, from the start I had problems with it hanging during the boot sequence and in-game crashes to desktop.

AW Tech and Customer service reps were uniformly nice and polite during numerous calls...but unable to provide any constructive help.

After twice rebuilding the system (software) according to AW instructions, I thought it prudent to return the machine while I could.

An AW rep convinced me to ship the machine to AW for repair. Nearly four weeks later, I'd been told it had a short in the motherboard and that the hard drive would be replaced. But there was no solid date when this would be complete. Frustrated and disappointed, I initiated the return process. Unfortunately, I now have to wait for the repair to finish before the return can be completed. So I'll (optimistically) have a 6-week period where I have neither a gaming rig nor my money.

I'll wind up out the restocking fee (over $500) and have spent more time on the phone with AW over the last 1.5 months than actually using the system.

The AW rep stated that my experience was a rare one. Perhaps, but I won't risk repeating it with AW.

Pros performance

Cons problème with Mémory

Summary My son bought this portable with option 4 giga of memory. But here is the bios does not recognize more than 2559MB of memory.

The engineering department of Alienware is informed of a problem on the bios of this series of portable what does not prevent the Alienware company from continuing to propose this useless option on its site of sale.

The sales department of Alienware Europe wants to offer to my son a mouse well to compensate it for this bug and in waiting for new a bios which does not lose the memory

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