Pros For 3.5 months, no problems. Ran 3D Studio Max, Unreal 2004 and some of the the other usual suspects without a glitch. I read quite a few reviews, mostly good, a few bad (what was funny was that most of the bad ones complained of the problem that I am e
Cons Then one day (three days ago) I clicked on a folder and poof, the LCD went blank. After that I couldn't boot it up anymore. Tried reseating the battery power, DVD drive, etc. but to no avail. Now I am just waiting for Tech Support to call me back. Ma
Pros Speed and when not broken
Cons Terrible support, overheats, you're on your own with problems.
Summary I bought this system last year as a graduation present for my daughter from high school to use in college based on the editor's review. Her boyfriend melted an imprint of his hand next to the touch pad while he was gaming because it gets so hot. Then the hard drive needed to be replaced and it took numerous phone calls to ABS to finally get this done. Each phone call a rep would suggest they try something to fix the system, then refuse to stay on the line and say if it didn't fix it to call back which would then take another 2-3 days to actually get someone on the phone. This went on for over a month before they finally replaced the hard drive under warranty. Then recently the system just kept shutting down. Again, phone call after phone call to ABS with no resolution. They acually had to schedule an apointment for the tech to call them back, and then no phone call. Finally discovered that this is actually manufactured by Uniwill and presently dealing directly with them with some success. We are paying for a new motherboard because it is now out of warranty which I think is ridiculous because this is not an overused or abused computer and the motherboard with labor is costing us $400.00. I wouldn't buy this computer unless you want nothing but headaches and lack of support. Since this is a desktop replacement system, the internal components don't factor in the design of a notebook and the thing overheats constantly which kind of defeats the touted use as a gaming machine. Hardly worth the aggravation to buy this unit.Updated
We shipped out laptop out to Uniwill who tested every component of this system and still continued to get a blue screen even though everything tested out. They finally determined that the problem is the system was sold to us with a 7200 rpm hard drive and their specs for this system do not support a 7200 rpm hard drive. They said it is too fast and heats up too much for this system. I got this in writing from Uniwill along with all other test reports and forwarded them all on to ABS asking them what they're willing to do to make this right. They responded with...We don't plan on doing anything about it, we do our own R&D. My daughter has been a month without her computer not to mention the downtime with prior problems. My next step with this is the attorney general as I believe I have sufficient documentation. I would not recommend purchasing any system from ABS as they do not properly support or stand behind their products.
Pros Fast, great price for the features
Cons Customer support is abysmal
Summary I know, it sounds pretty harsh, but it's a fact. ABS is supposed to stand for "Always Better Service", and that is about as far from the truth as this company can get.
I had had some problems with my Mayhem G1, and near nonexistant customer support from this company. For starters, you will never actually get your problem solved when you call. It is their standard policy to take your number down and then 1-2 hours later a technical representative will call you. So, rather than you calling them when it's most convenient for you, they turn the tables and call you when it's convenient for them. So, you'll get a call from them when you're in the middle of rush our traffic, or eating dinner with your family, or nowhere near your computer.
After a while, my motherboard went bad on my laptop and I had to send it back to them for repair. Well, I had been having some problems with my screen flickering and it was going from mildly annoying to very annoying (ie., getting worse and worse.) So, I told ABS three times (on the phone, in an e-mail, and on a piece of paper taped to the laptop) that I also wanted the screen flickering taken care of. The computer was no longer under warranty, so I would be paying out of pocket for the repair.
I called and asked about my computer a week after FEDEX had showed it as being delivered to ABS, they take my name and number, and someone called me back two hours later to tell me nobody could actually find my computer! After a weekend of nervous waiting, I call ABS back, leave my name and number, and they call me back 1-2 hours later to tell me someone had found it. As expected, the service tech I talked to had no idea about my screen flickering issue and I had to re-explain it to him that I wanted it fixed along with the motherboard before they sent it back to me.
So, another few days go by and I get an invoice e-mailed to me from one of their service techs. I was immediately concerned because the invoice only had the motherboard on it for parts, and I assumed that the screen flickering would require some new hardware. So, I call them back, they take my name and number, and 1-2 hours later one of their service techs calls me back and tells me that the motherboard was bad and they were needing to replace it. No Duh! I re-explained the screen flickering issue to him on the phone, and (seeming like he knew what he was talking about) told me that it was cheaper for them to replace the entire barebones unit rather than the motherboard, and that was their standard thing that they did with this particular laptop. Since a barebones unit included a new screen, my problem would be taken care of. I emphasized once again that I wanted the screen flickering issue fixed, and if this was their solution then that was okay with me. He said yes, and that when it says "motherboard" on the invoice it really means "new barebones unit." As a person calling me from ABS, I took what he said as being truthful and eagerly awaited for my laptop to arrive healthy and happy.
About a week later, I receive my laptop in the mail. I open the box, and surprise! The same old exterior of the laptop is sitting in front of me. Then, upon further inspection, there is a new 1/2-inch crack in the plastic on one of the hinges! So, not only did they not fix my screen flickering that I asked them to do over five times, they put a darn crack in my case!
I call ABS many times over the next few days, and they take my name and number and call me back a few times. I am successful in getting one of the service techs to admit to me over the phone that they screwed up and needed to honor their word, but it was up to their manager. That was as much of an admission of guilt as I would ever get from them, because their management got hold of it next and it was the standard "we didn't say that, prove it" line from that point on. The manager I dealt with offered to fix my computer like I asked them to, but I would have to re-send it to them, pay for shipping, and pay full price for a new barebones unit. So, basically, she was offering me nothing.
After getting nowhere with their management, I filed a claim with the Better Business Bureau. After what is now months later, the isssue remains unresolved, I have a laptop with a 5-inch crack on the back of it, and a screen that goes blank every five minutes or so that I have to hit to get it working again.
ABS does not stand for "Always Better Service," it stands for "Abyssmal B.S". There are many others like me, and more every day that are having problems with this company. They were getting so many complaints on their own forum, they began to edit them out in order to save face.
In short, stay very far, far away from this company. With support this terrible and defrauding their customers, who knows how much longer they will be in business.
Pros I purchased this notebook after extensive research for a machine I could use as a desktop replacement CADD station. It has performed beautifully. The graphics card and 1 gb of memeory really make it stand out. The price foro what you get makes it a va
Cons Does get hot and battery life stinks. It has, on occasion, bugged out on me, but usually only if it is running on battery power.
Pros Great graphics card, could run any game I wanted to. Great replacement for a fullsized computer. I took it to LANparties all the time.
Cons It seems I'm not the only person having hard drive problems. This thing gets HOT. Hard drive became damaged by heat, I had to send it back for repair.