Find overlooked messages in Facebook's 'Other' inbox

It's a little-known fact that Facebook filters messages from unknown senders into a virtually invisible folder. Here's how to find it.

Facebook has been holding out on you.

See, when a friend sends you a private message, you get a notification in your Messages feed (which, if you're like some people I know, you never bother to check). Depending on your settings, you may also get an email.

However, what happens when someone you don't know sends you a message on Facebook? The network stays surprisingly mum about it: You get no notification whatsoever. Instead, these messages get routed into a second inbox called Other. And there they sit, easily overlooked -- unless you make an effort to access that inbox from time to time.

Fortunately, it's not hard to find -- if you're accessing Facebook in your browser. The mobile apps offer no way to open your Other folder.

In your browser, however, look to the lefthand toolbar. You should see a link labeled Messages:

facebook-messages-link.png
Screenshot by Rick Broida/CNET

Click it and you'll see your primary inbox. But then if you click Other, you'll find whatever messages have been directed there:

facebook-other-inbox.png
Screenshot by Rick Broida/CNET

You can also click the Messages icon in the top toolbar, then click Other in the drop-down window that appears:

facebook-other-inbox-pulldown.png
Screenshot by Rick Broida/CNET

Once you're reading a message (by accessing the full Other inbox, as described above), you'll see an Actions button. Click to move the note to your primary inbox, open a chat with the sender, and so on:

facebook-other-inbox-actions.png
Screenshot by Rick Broida/CNET

It's just my two cents, but Facebook needs to do a better job notifying users when something "other" is going on.

 

Join the discussion

Conversation powered by Livefyre

Don't Miss
Hot Products
Trending on CNET

HOT ON CNET

Looking for an affordable tablet?

CNET rounds up high-quality tablets that won't break your wallet.