Apple simplifies troubleshooting with Express Lane

In an attempt to put more troubleshooting know-how in the hands of its customers, Apple has created Express Lane, a simple to use resource for locating issues and solutions to common problems with all of Apple's products.

In an attempt to put more troubleshooting know-how in the hands of its customers, Apple has created Express Lane, a simple to use resource for locating issues and solutions to common problems with all of Apple's products.

The site is incredibly easy to navigate, using a simple three-column approach to determine the general scope of the issue you are having. Once you've narrowed down the topic, you can select one of the thousands of helpful articles available directly from Apple about nearly any documented problem--including information for many older Macs and previous generation iPhones and iPods.

But Express Lane isn't just a way to surf troubleshooting articles. If you enter your Apple ID in the My Products tab, you can get a full overview of all the Apple stuff you've registered. That tab also provides a streamlined way to access articles that relate directly to the products you own.

The third function of Express Lane includes the capability to look up any active cases you have on your products as well as any support functions--phone support, in-store repairs, or AppleCare repairs--you've used in the past.

We urge everyone with an Apple product to head on over to the Support pages on Apple.com and check out what Express Lane is all about. Be sure to register all your products and fill out your "My Support" profile. You can even enable VoicePass, a service that lets Apple see that you are calling them and immediately pull up your information.

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All-in-all, Express Lane is extremely useful and well worth exploring should you encounter an issue with one of your Apple devices. It could even save you a trip to your local Apple Store or a call to AppleCare.

What do you think of Express Lane? Let us know in the comments!

 

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