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Zen Micro not recognized

by ripley527 / February 1, 2006 1:08 AM PST


I just purchased a Zen Micro (6GB) which I like but have two problems with it already.

1. My computer does not recognize the device. When I plug it in via USB, the device says that it is docked and begins to charge, but Windows Media Player does not recognize it. I followed the instructions on the website and did the regedit and changed the permissions for everyone under USB, but still no luck. Any ideas? I run Windows XP.

2. When I turn on my player when the words Zen pop up, they are present in their entirety at first and then the top of the letters dissapear. This isn't a big deal in and of itself, but I am worried that it means the screen is screwy already.

I can get a replacement Zen Micro if need be, just need advice on what to do. I have an email into Creative, but figured that you would all know what to do!


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Creative software?
by locoHost / February 1, 2006 1:38 AM PST

Did you install the Creative software that came with the player? I have the Vision:M, not sure what S/W comes with the Micro.

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help on the Zen Micro not recognized
by nomadliam / February 1, 2006 1:44 AM PST

Are you sure that you have installed the drivers that are needed to run the mp3 player. if not i think that you may need to re-install the drivers as windows will not be able to recognize the usb device, i had the same trouble with a webcam that i had. you may need to go onto


this is where you can download the drivers for the zen micro if this works then reply and tell me
if this doesnt work or help and then i can help you some more.

thanks nomadliam

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still stuck
by ripley527 / February 1, 2006 11:21 AM PST

the driver program isn't working. it is saying that i have applications running that are conflicting with the program even when i don't have anything running.

i re-installed the drivers that are on the creative site, but still no luck.

i am extremely frustrated! i've been able to make it work two times and i'm not sure what has been different those times. like i said before, the device is charging, but i can't get any media player to find the device.

thanks in advance for any help!

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Resolve the install conflict
by locoHost / February 1, 2006 8:35 PM PST
In reply to: still stuck

Your task now is to figure out what backround process, service, or application is stopping you from installing the Creative software. You know how to see what apps and process are running using "Task manager" right? Do you also know how to "Manage my computer" and find the various running services and disable anything that may conflict? This isn't the forum to discuss these things. See what you can do. Check the Creative "Knowledge Base" and post in their support forums as well. You'll get it working Happy

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i'm stuck too with my zen micro
by campbelltax / February 25, 2006 5:48 AM PST
In reply to: still stuck

has anyone figured out this problem because I have had the exact same problem. the device isn't recognized when I connect it to the USB port and then the device freezes up. i've actually been able to transfer music fine a couple of times. but most of the time it doesn't work.

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Install Creative software
by locoHost / February 26, 2006 5:40 AM PST
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return it!
by courirny / February 6, 2006 12:20 PM PST

Return it right away if you know what's good for you.

I have to reload the firmware everytime I want to add a song. This was an expensive mistake.

I am going nano as soon as i can. soon they will have 60 gig flash memory....

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Ignore the iLemming
by locoHost / February 6, 2006 9:04 PM PST
In reply to: return it!

Please ignore "courirny". He/she is not trying to help you. I've had the Vision:M since it came out and mine is working perfectly. I even dropped mine from four feet onto a hard tile floor (accidentally of course) and that didn't even phase it. The Zen PMPs are tough. Get your Creative software on your PC working. If after that the Zen still doesn't work, then yes perhaps you got a bad one. In that event, I'm certain you can exchange it.

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trust me
by courirny / February 6, 2006 10:17 PM PST
In reply to: Ignore the iLemming

i actually switched to zen after having an ipod.

i hated apple then, as do many, many people...

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mp3 player not recognized by wmp10
by decorumforum / February 25, 2006 1:40 AM PST

I am having the same problem. Except my issue is with both a Sumsung ypj7 and another brand of player. The only one that works is a Creative Movo 128 mb. I wanted to upgrade but I've had no luck. I've tried windows help, samsung help, emachines help. Nobody knows anything. How is your progress coming?

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Newest software
by locoHost / February 25, 2006 7:05 AM PST

I'm using both a Zen Vision:M and a Zen MicroPhoto on two different PCs. I've installed the latest MP3 software on both machines. Get the newest s/w from the Creative site. LMK how that goes.


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Link to Creative downloads...
by locoHost / February 26, 2006 5:41 AM PST
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