TVs & Home Theaters forum

Question

YouTube won't load on Panasonic p55ut50

by mynameismoe / August 19, 2013 12:39 AM PDT

Well, It will load, but the only thing I get is the usual fuzzy background & the YouTube watermark in the top right corner. Absolutely NO information, no sign in, nothing.

I can connect my phone via YouTube and it will display my iPhone's name at the top, but I still can't watch anything. It just churns and churns on my phone.
Netflix, Skype, and AccuWeather all work fine.

I have tried:
-exiting out of the internet on the TV
-resetting the router
-unplugging the tv
-removing the YouTube app (I can't actually delete/reinstall, though)
-there is no new update

What am I missing? Halp?

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All Answers

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Answer
Over in the CNET Networking Forum
by R. Proffitt Forum moderator / August 19, 2013 12:43 AM PDT

We have advice for Samsung which may apply. This is NOT a cure. The industry made a mess here and with the launch of google's ChromeCast I see more complaints like this. Makes you wonder.

Your post is incomplete as no one knows if it ever worked.

Try the usual DNS of 8.8.8.8 and 8.8.4.4 and if there is a firewall in the router it has to be turned off. This advice is in the noted forum.

If this fails, why not make this a warranty or return issue?
Bob

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didn't fix it
by mynameismoe / August 28, 2013 12:17 AM PDT

Yes, the app worked before. Sorry, I forgot to mention that.

I tried the things you suggested, it did not fix the issue.

I could make it a warranty issue, but I very much dislike having to deal with companies so would like that to be the last resort. If I can fix it myself, I would like to try. Usually it's just something simple that gets over looked.

What I'm now suspecting is the problem is YouTube made some major changes right around the time the app stopped working, and now Panasonic needs to issue an update. Unfortunate, if that is indeed the case.

Unless anyone else has a suggestion?

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I need clues to make suggestions.
by R. Proffitt Forum moderator / August 28, 2013 12:47 AM PDT
In reply to: didn't fix it

And my friends that do this always carry a spare router. What really chafes owners is you demo a router fixes it yet everything else works fine except the TV.

Sorry but as it stands you have a warranty issue. I can only offer what I and my friends see out there. So with that out of the way, be sure the TV's firmware is up to date the router's firewall is off and if it fails with a direct connect without the router, time to make it a warranty issue. Or just return it.
Bob

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