Samsung forum

Question

Youtube Pair not remembering device?

by realepicurean / January 12, 2013 6:59 PM PST

Hi!
One of the features I'm loving is YouTube Pair, where I can play videos from my tablet. The issue though is that the TV doesn't remember my device and so I have to set it up from scratch every time.

Is this something Samsung TVs don't support?

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All Answers

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Answer
This problem has been going on for months
by carlrit / January 12, 2013 8:10 PM PST

I have contacted Samsung support but no help from them. It is very annoying that they cant solve such a simple problem.

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Keep in mind why Samsung can't fix it.
by R. Proffitt Forum moderator / January 13, 2013 1:52 AM PST

Samsung does not author or maintain the code to the Youtube app. It's like you complaining about Microsoft Word on Samsung laptop. Samsung can't fix Microsoft Word.

-> This area is quite interesting and I wonder how consumers are going to react as more apps come to smart devices.
Bob

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I **** agree
by realepicurean / January 13, 2013 5:37 AM PST

Sorry but I don't agree here. Samsung sell themselves as a smart TV with YouTube, Facebook, twitter etc as the primary apps. Without question, YouTube is the free video content provider everyone looks for.

The app itself functions correctly. The reason the pairing doesn't work is because - according to Google - the Samsung firmware prevents the YouTube app from saving the small string of data required to remember the pair.

Such a big app not functioning on their devices should be near the top of their agenda to fix.

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Then take it back.
by R. Proffitt Forum moderator / January 13, 2013 9:07 AM PST
In reply to: I dong agree

If you feel that way you have a reason to return the product. As you can see that there is no way for the TV maker to fix this, you know what to do next.
Bob

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