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Your Download Manager

by richierein / January 21, 2013 3:12 PM PST

CNet has corrupted its download manager with so much tricky advertising that it requires a keen eye to avoid downloading an unwanted product. In addition, you guys try every trick in the book using your download manager to do the same thing. You're always trying to trick the user into downloading some program he neither wants nor needs. I do my best to try to avoid using your download manager. The only time I ever use it is when no alternative is available. It seems that ethics have left your company a long time ago. The Internet has become a dirty word and you come near the top of the list of abusers.

Richard Rein

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Free Adware with every down? Give me a break CNET!
by mschneider63 / January 28, 2013 8:37 PM PST
In reply to: Your Download Manager

You have got to fix this problem. I have downloaded Blackberry Desktop and Backup Extractor and I'm not sure which one (if not both!) has resulted in adware popping up all over the place. What the hell happened CNET? This is not like you.

Has your own security been bypassed or was this an intentional act by CNET?

Please post information on how to remove - this is deplorable conduct! There were no options with these downloads for any other products - I check that very carefully.


Mark Schneider

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Contacting support
by CNETSupport / February 4, 2013 3:56 AM PST


When you contact our support team via the form mentioned in my previous post, please be sure to include the name of the particular offer you need help uninstalling, and other relevant details, so that we know exactly which item you need assistance removing.

Again, the support form is located here:


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We apologize for any inconvenience here.
by CNETSupport / February 4, 2013 3:53 AM PST
In reply to: Your Download Manager

The CNET Installer is an ad-supported stub installer or "download manager" used for many software titles on our site, and does offer additional, optional third party applications during the installation process. All offers included in the Installer are tested to make sure that they conform with our security policies prohibiting malware and spyware, and all may be declined or opted-out of without affecting the initial download.

If you do not wish to use the CNET Installer, you always have the option of using the "Direct Download Link" instead. All products on CNET have a direct download link, but only "CNET Installer Enabled" products call it out separately.

Depending on your browser and the specific product you are looking at, you can find the "Direct Download Link" in one of three places on the page for CNET Installer Enabled items:

- Right underneath the green "Download Now" button

- By mousing over the green "Download Now" button in order to see and click the "Direct Download Link" in a pop-up bubble

- By mousing over the blue "CNET Installer Enabled" text in the "Quick Specifications" column to the right side of the product page to see and click the "Direct Download Link" in a pop-up bubble

You also have the option to turn off the Installer for the whole site, though you do currently need to have a CNET account and be logged in to take advantage of that feature. To do so, login to the site, click the "My profile" link and then the "Update my Preferences" link, select the "Off" option and click the "Save Changes" button.

You can read more about the Installer here:

If you need any further assistance (such as with uninstalling a particular offer), please contact our support team directly by filling out the form at the following location:

CNET Customer Help

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uninstall offers malware
by cltjase / February 6, 2013 11:54 PM PST

When I uninstall the helper object that raises the ads, my antivirus find malware in the feedback page by that company.

file:C:\Users\myaccount\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5\J5MFH815\impression[1].htm

impression.htm is the page rendered when you uninstall the Play Brite ad popup utility that comes with the CNet download manager.

Don't click the URL:

The page has malware on it to try to redirect the browser to another page and skip security checks... Trojan:JS/Seedabutor.B

Its unethical for CNet to continue to use PlayBryte addin and do anything that triggers a malware threat to my computer. I am deeply offended and will never download another tool from CNet.

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Can you please provide some more information?
by CNETSupport / February 7, 2013 3:35 AM PST


I am forwarding your comments on to our site managers for investigation, and have created a proxy ticket in our support system so we may keep better track of this issue.

Please look out for an email from us requesting further information (specifically, what software you downloaded and what country you were located in at the time), and please respond to that when you can.

CNET Customer Help

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this WMA-to-MP3 tool
by cltjase / February 7, 2013 3:56 AM PST
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