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by econyeji / June 15, 2007 2:30 PM PDT

I just bought a new laptop computer HP Pavilion dv6365us with Vista Premium. At first I could sign on to Yahoo! Messenger and also use my in-built webcam. But after a few downloads I couldn?t turn on the inbuilt webcam. Now Yahoo! Messenger won?t even let me sign in. Each time I sign in I get the message:
?Yahoo! Messenger has stopped working.
A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available.?
Then it gives me an option to ?Close program?. I complained to Yahoo! But they were unable to get the program working. I deleted most of the downloads yet no success. Kindly assist me to get Yahoo! Messenger and my inbuilt webcam working once again.

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Try our Vista forum.
by R. Proffitt Forum moderator / June 15, 2007 8:53 PM PDT
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What are those few downloads ...
by Kees Bakker / October 11, 2008 5:01 AM PDT

and how did you delete them? And which ones exactly did you delete and did you not delete.

If you can't find a cause, you can try two things:
1. System restore back to (nearly) the beginning, that is when it still worked.
2. Back to the very beginning (factory settings) by using the system restore procedure (that's F11 during boot with HP's, I'm being told, unless the user manual tells you something different about booting from a system restore DVD).


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