Sony forum

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Xperia TL Customer Service

by clydethecat / May 13, 2013 11:44 PM PDT

Maybe it's just me? Anyone else ever try to talk to someone at Sony Customer Service that can actually help?
My Xperia TL on AT&T has been shutting off and back on all by itself since the last software update in March. It's been into Sony's tech center, returned to me marked "No Trouble Found", and sent back in. It's now been at repair center since April 25. Impossible to get their reps to do anything other than tell me it's being worked on!
What do ya think? Tick off a customer and lose him for life, or simply replace the phone with a new one and keep the customer for life? If it were your company, what would you do? Easy decision.

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For other products I have.
by R. Proffitt Forum moderator / May 14, 2013 12:10 AM PDT

But for cell phones they usually fail (all makes) as most of the trouble is the carrier or bugs that are still in the OS.

It was not funny to talk to someone that had run into some bug and they changed make/carrier and it was still there.

So my answer is why not change? It appears that's one way but if you have a problem, try the CNET too.

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Why not change?
by clydethecat / May 14, 2013 3:32 AM PDT

Because, it's not the carrier (AT&T) at fault. The phone is practically brand new, still under warranty. I'd love to take advantage of AT&T's tradein deal and get rid of the's still at the Sony repair center!
I've tried all the forums, every kind of google search, to no avail. It's a Sony problem; something that seems to invade a lot of different cell phone models (according to what I see in google search).
Sony just doesn't give a hoot about customer service; with milliions of customers, I'm not even a blimb on their screen. So what if I never buy Sony again. I'm easily replaced by the next sucker!

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I hear you.
by R. Proffitt Forum moderator / May 14, 2013 7:43 AM PDT
In reply to: Why not change?

But I'm running into smart phone hell a lot today. It appears that all the makers glitch like this and they don't seem to think it's a big deal. Tell that to folk that have problems.

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