Head to HP.COM, click on the CHAT button there and ask if they have a fix or support for this.
Any help appreciated... I will try to be clear.
I have 3 machines: 1 Win & One Mac OSX and one XP SP3. I have been running the network on an Apple Time Machine but replaced it today with a Linksys 4200.
I also use an HP Officejet 8500 wireless printer. Once I got the printer sorted and onto the new network, the Win7 and Mac could see and use it. Alas, the XP was not so lucky.
Years ago it was part of a workgroup on a previous router. I have tried removing the workgroup- using the current router default "workgroup". I can validate on the router's IP page that the printer is connected and has an IP address. I cannot however get the XP machine to "see" the printer.
If I use the Linksys Connect tool, I can install the printer if I connect it via USB- but it still shows as offline in XP. If I use XP's add a printer process, it cannot see the printer. I am guessing that this is tied up with workgroups somehow- but it has been a long time since I dealt with XP.
The Mac is leaving in a few weeks for a new Lenovo- but the XP desktop is staying. Any ideas what I need to do to get XP to see/ find the printer? Even a link to a how to much appreciated.