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www.google.com or any other search engine wont load

by jcdavies / December 6, 2010 8:58 AM PST

We run a small network at work with about 5 computers, We recently reset the router and since one of the computers will not load up www.google.com or any other search engine the rest of the internet seem to be working fine and all the other computers are not having any problems, when we ping google is pinging

ip 87.125.87.99

does anyone have any ideas on how to fix this or why it is happening???

thanks for your help

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Ping
by PKsteven / December 6, 2010 1:02 PM PST

So when you type in ping www.google.com it's going to a UK addy?

It's probably not getting to the internet to ping Google. Does the request time out?

Try this..

In the cmd window...

ipconfig /release
ipconfig /renew

after that

ipconfig /flushdns

May need a restart, see if that helps.

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ping does work but wont go to page
by jcdavies / December 7, 2010 12:50 AM PST
In reply to: Ping

Hey the ping isnt timing out at all i am able to ping www.google.com

I tries what you suggested above but no luck.

I find this so frustrating and have no idea why it would happen.

THanks for your help comicfan hopefully you have some more ideas or someone else can help

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If that one computer ...
by Edward ODaniel / December 7, 2010 1:35 AM PST

is afflicted with certain malware it can show thoe symptoms you describe. The malware does this by altering the HOSTS file located in your %WinDir%\system32\drivers\etc directory (Folder).

You can easily access it and open it with any text editor and see if Google or Yahoo or other sites you can't access are listed in it - if they are simply remove the entire line containing the reference.

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no luck
by jcdavies / December 7, 2010 2:50 AM PST

tried this found lots of variations on google.com but no actual www.google.com one.

any other ideas???

if it helps we are running windows xp

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RE: "found lots of variations" ...
by Edward ODaniel / December 7, 2010 9:56 AM PST
In reply to: no luck

rename the %WinDir%\system32\drivers\etc\HOSTS file hosts.old then open the browser and see what happens.

What IP address do these variations point to? Maybe 87.125.87.99 google.com?

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thank you!
by it-in-training / February 28, 2011 2:04 AM PST

this tactic worked like a champ! remamed the hosts file and that solved it.

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YESSSSSSSSSS!!!! this totally solved the problem.
by rf2ooo / July 27, 2011 8:24 AM PDT

Thank You!!! I did a search in windows explorer, found the "hosts" file in the %WinDir%\system32\drivers\etc\ ( also known as C:\WINDOWS\system32\drivers\etc ). It is a hidden file so I had to enable view hidden folders in folder options. All I did was add .txt to the end so I could open it as a text file. It had google, bing, and a few other search engines on it. I deleted those few lines, saved the file, then removed the extension.

If I were there, I'd totally buy you a beer. Cheers!

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If 4 PC's are fine and the 5th isn't ...
by Kees_B Forum moderator / December 7, 2010 2:58 AM PST

and it's for work, my recomendation is to not spend much time on it. Just let the IT-guy do a clean install of the OS and all will be fine on this PC also.

Kees

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haha
by jcdavies / December 7, 2010 3:17 AM PST

haha we are a small company me and the boss share the IT stuff which is why i am spending so much time on it, do a clean install is an option however our till is set up on that computer i guess i could restore an old backup????

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That IP is a clue.
by R. Proffitt Forum moderator / December 7, 2010 3:23 AM PST

But I didn't see where you compared this IP to what other machines find.

I also didn't see where you explored NSLOOKUP and compared that to a working machine.

Bob

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nslookup?
by jcdavies / December 7, 2010 3:45 AM PST
In reply to: That IP is a clue.

hi Bob

so i checked the ip on the other machines and here they are

72.14.213.103 on a mac
72.14.213.105 on a mac
72.14.213.104 on two windows machines

I have never used nslookup, i went to command and typed nslookup but t wont find anything so guess im doing it wrong?

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IT support 101?
by R. Proffitt Forum moderator / December 7, 2010 3:50 AM PST
In reply to: nslookup?

Sorry but how can I note the tools used to diagnose but avoid teaching the basics of networking?

In one sentence, NSLOOKUP tells me which DNS is used and what record the DNS is reporting.

Armed with that I can compare with a working machine and see if the DNS we use in the WORKPLACE is configured properly on that machine.

Again, I apologize here but your IT staffer needs to take a class or get more training.
Bob

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PS. And we didn't cover malware or hijacking.
by R. Proffitt Forum moderator / December 7, 2010 3:58 AM PST
In reply to: IT support 101?
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already tried
by jcdavies / December 7, 2010 4:05 AM PST

Hey bob

I had actually already tried that and its not finding and problems on the system

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That's not true.
by R. Proffitt Forum moderator / December 7, 2010 4:10 AM PST
In reply to: already tried

You gave 1/2 the clue in your post above with the incorrect IP for google in your DNS reply. NSLOOKUP is what we use to find the other half of the clue.

Also, HIJACKTHIS is useful to see if something replaced your machine's DNS lookup mechanisms.

Bob

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thanks
by jcdavies / December 7, 2010 5:07 AM PST
In reply to: That's not true.

how do i get nslookup to work though is there a how to somewhere

i tried hijackthis too no luck

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Re: nslookup
by Kees_B Forum moderator / December 7, 2010 5:16 AM PST
In reply to: thanks

Run the program from the command prompt and type help to see the help contents listing all commands.

Kees

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Just the fast answers.
by R. Proffitt Forum moderator / December 7, 2010 5:25 AM PST
In reply to: thanks

NSLOOKUP documentation was easy to find on google.

HIJACKTHIS however is something of a skill to interpret. For example you didn't share the log so I don't get to check if the DNS was hijacked.

All apologies here but it looks like a reinstall is inevitable if your IT staff doesn't have a networking background or won't research how to use the tools.
Bob

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Try WinsockfixXP
by PKsteven / December 8, 2010 12:21 PM PST
In reply to: thanks
http://www.snapfiles.com/get/winsockxpfix.html

I do suggest backing up and such before doing any more troubleshooting as long as you are sure there are no infections, although I have my doubts.

As Bob stated, HijackThis is more of something to interpret, not something that will pop up a window and say, "here I am". You have to know what to look for. Ironically I am using it on a computer right now with it's share of hijackings.
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