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by Code7526 / April 1, 2013 3:41 PM PDT
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All Answers

Best Answer chosen by Code7526

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Checked For Malware? More Info Needed
by Grif Thomas Forum moderator / April 2, 2013 3:52 AM PDT
In reply to:

What is your computer make and model? Which operating system are you using? Have you scanned for malware? If not, please try the steps in the link below:

If no malware is found after performing all the scans, (it will take a while to perform them), then try using the free "Unlocker" program from the link below to unlock the file, then allow you to delete it.

You might also try restarting into Safe Mode and manually delete the file from there.

Hope this helps.


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Thanks for the Help!
by Code7526 / April 2, 2013 4:01 AM PDT

Thanks for the help Grif!

I went to Start, Programs and Features and uninstalled

My computer seems slow now, could have done some damage to my software?

Best regards James

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And Did You Run Those Scans?
by Grif Thomas Forum moderator / April 2, 2013 6:46 AM PDT
In reply to: Thanks for the Help!

Unfortunately, with some types of malware, uninstalling the program may NOT get rid of it all.. Run the tools I mentioned just to make sure all remnants are gone.

In addition, since tends to place itself in your browser "add-ons" section, and sometimes in the "homepage" section. For Internet Explorer, make sure to open the Control Panel-Internet Options, then the "General" tab and make sure YOUR homepage is correctly listed there. While still in "Internet Options-General tab", click on the "Settings" button in the "Search" section.. In the Manage Add-ons window, if you see, remove it, then close the "Manage Add-ons" window.

If you use other browsers, then be sure to check their "add-ons" section and remove any remnants as well.

Hope this helps.


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Thank You
by Code7526 / April 2, 2013 3:13 PM PDT

Thanks Grif for the help!

This morning I restarted our computer and our computer is working faster now again.

Best regards James

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