Office & Productivity Software forum

Question

Word Error not deleting ~$normal or word temp files

by old-n / November 14, 2011 8:35 PM PST

My Windows XP fully up to date, no changes made just before the error started... When I close a document in Word 2000, the white area [the paper] goes then I get an error menu, which says. Microsoft Word for windows has encountered a problem and needs to close" I do not get it in any other program with in Office 2000 only Word. I have run the repair mode, and reinstalled it; the error is still there. I moved Normal.dot and all my templates, which were made from the old Normal.dot files to a memory chip I restarted word the closed it and the error was still there. I checked the template folder and there was two files normal.dot and ~$normal.dot The problem is ~$normal.dot is not being deleted, or and Word temp files ~ W***.doc I went in msconfig, then into Diagnostic mode, which is a basic start up, I then open a document in word then closed it straight away, and the error was still there. I run Ashampoo Winoptimzer 6 and did a full disc clean and optimise Uninstall Office 2000 with the disc Run Ashampoo Winoptimzer 6 again and it found un-required registry entries 74, Drive cleaner found 14 un-required entries. I re-install Office 2000 and the error was still there. I open a new user profile just to see what would happen, I opened and closed Word and the error was gone. Switched back to the old user and the error was still there. So the error is in the profile of my old user. So I went into C:\Documents and Settings\old-un\application Data\Microsoft and change the name of two folders Office and Word to Office.duff and Word.duff But that did not make any difference the error was still there I tried Start > Run > winword.exe /a and the error was gone., so I tried a short cut to the file winword.exe but the error was back Why

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All Answers

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Answer
Mystery,.
by R. Proffitt Forum moderator / November 15, 2011 5:35 AM PST

" Switched back to the old user and the error was still there."

If you research XP CORRUPT PROFILE you should hit on Microsoft's solution to this one. To call that a solution is like calling Bacardi 151 a non flammable product.
Bob

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Word error
by old-n / November 16, 2011 5:43 PM PST
In reply to: Mystery,.

"If you research XP CORRUPT PROFILE you should hit on Microsoft's solution to this one. To call that a solution is like calling Bacardi 151 a non flammable product. Bob "

Thanks for getting back to me

I have googled XP CORRUPT PROFILE and most of them are about having problems starting window etc I could find any thing about word?

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Re: corrupt profile
by Kees_B Forum moderator / November 16, 2011 5:50 PM PST
In reply to: Word error

Don't ask what exactly is corrupted. If Word works in a new profile, start using that transferring all your data from the old to the new profile as told in http://support.microsoft.com/kb/811151

Kees

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Word Error
by old-n / November 17, 2011 12:27 AM PST
In reply to: Re: corrupt profile

Thanks for getting back to me Bob

I think it would be quicker to reformat and start again

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