Office & Productivity Software forum


Word 2010 Starter Not Respoinding

by 17-gemini / June 7, 2013 8:32 PM PDT


I have microsoft Word Starter 2010 preinstalled on my Windows 7.
It stopped responding.
I tired the Repair function on Microsoft website but it made no difference.
Could anyone suggest what I can do please?
I posted this question on the Microsoft Office forum but no response there again.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Word 2010 Starter Not Respoinding
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Word 2010 Starter Not Respoinding
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
Re: Word not responding.
by Kees_B Forum moderator / June 7, 2013 9:26 PM PDT

Things to try:
1. Make a new Windows account and try there.
2. Delete the default templates (normal.*)
3. WORD 2010 SAFE MODE (Google that to learn how to start that).


Collapse -
Word 2010 Starter Not respoinding
by 17-gemini / June 7, 2013 11:47 PM PDT


Thank you so much for your suggestions.
I'll google how to safe mode Word but I'm afraid I have absolutely no idea how to do 1 and 2.
Could you or anyone tell me how to make a Windows account (I don't think I have a Windows account), and to delete the default templates?


Collapse -
Re: Word
by Kees_B Forum moderator / June 8, 2013 6:45 AM PDT

#1. In Control Panel>Users (it might be called User Accounts) you can add a new Windows user. It's called account or profile sometimes, but that's what I meant. Isn't making a user for yourself the first thing you do if you get a new PC? Now just make another one.

#2.,3253,l=252321&a=252321&po=5,00.asp tells about normal.dotm. In Windows 7 it's in your own profile, something like C:\Users\<your user name>\AppData\Roaming\Microsoft\Templates\Normal.dotm. That's your default template for new documents.
If you delete it, Word will make a new one. If you have any settings or macro's in it you want to keep, rename it first and rename it back if the new one doesn't make any difference.

Collapse -
Thank you
by 17-gemini / June 8, 2013 6:21 PM PDT
In reply to: Re: Word


Once again thank you so much !
I'll try them all


Collapse -
(NT) Why not contact the vendor you bought the PC from ?
by VAPCMD / June 8, 2013 9:35 AM PDT
Collapse -
by 17-gemini / June 8, 2013 6:33 PM PDT


I didn't buy it from a vendor.
I bought from someone who didn't want it.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions

CNET Holiday Gift Guide

Looking for great gifts under $100?

Trendy tech gifts don't require a hefty price tag. Choose from these CNET-recommended useful and high-quality gadgets.