Things to try:
1. Make a new Windows account and try there.
2. Delete the default templates (normal.*)
3. WORD 2010 SAFE MODE (Google that to learn how to start that).
I have microsoft Word Starter 2010 preinstalled on my Windows 7.
It stopped responding.
I tired the Repair function on Microsoft website but it made no difference.
Could anyone suggest what I can do please?
I posted this question on the Microsoft Office forum but no response there again.