Office & Productivity Software forum

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Word 2000 won't start

by Kenneth Blair / April 22, 2005 7:02 PM PDT

Hi.

I have developed a problem with MS Word 2000...when I launch, I get the intro screen and then nothing, the prog just hangs. Nothing responds, there are no error messages and I have to hit the restart button on my PC to quit. Even 'ctrl/ alt/ del' gives no response.

I can't think of anything I have installed/ uninstalled recently which may have caused this. Word worked a few days ago, now nothing. I have tried uninstalling/ reinstalling...no joy.

My OS is ME (I have also system-restored...still no joy). Thankyou in advance for any advice...I'm tearing my hair out!

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Delete normal.dot
by Kees Bakker / April 22, 2005 11:27 PM PDT
In reply to: Word 2000 won't start

Using Windows Explorer, find all occurences of normal.dot and rename or delete them. Then try Word again.

Hope this helps.


Kees

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Thanks!
by Kenneth Blair / April 23, 2005 12:12 AM PDT
In reply to: Delete normal.dot

Great stuff Kees, thanks. Works perfectly now! I'm indebted to you.

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(NT) (NT) You're welcome.
by Kees Bakker / April 23, 2005 7:41 AM PDT
In reply to: Thanks!
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It worked
by doctorski / September 12, 2005 11:22 AM PDT
In reply to: Delete normal.dot

Thank you very much. You saved me $99 with Dell!!!!!!!!!

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Thank you
by saiya / November 3, 2005 9:14 PM PST
In reply to: Delete normal.dot

Dear Kees Baker ,
thank you for having given this advise
Dr amit K Saiya

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Same Problem with MS Word 2003
by marxthespot / July 8, 2006 4:11 AM PDT
In reply to: Word 2000 won't start

I have the same problem with MS Word 2003. I search for normal.dot file and delete and even tried renaming. Once i launch MS word it works, but if I re-launch it hangs again, and as I explore, MS Word, it re-generated another normal.dot file. Please help!!! Thank you in advance.

Jason

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Same here
by wwbanks500 / July 18, 2006 1:13 AM PDT

I have the same problem as you, and I've tried almost anything. I'm going to uninstall Office, do a repair install of XP, install Office again, and I'll see if that helps.

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Thanks - This worked like magic!
by bastelik / July 24, 2006 6:51 PM PDT
In reply to: Word 2000 won't start

After spending the better part of the day trying to repair and reinstall my MS Office 2000 installation, I came across this nugget. Deleted normal.dot and voila -Word is back to normal!!!! Many thanks.

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