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Word 2000 will not load

by MapiLu / June 18, 2005 4:54 AM PDT

Attempted to scan some papers into Word from my HP 7310 Multi-Function Machine. Scanning seemed to hang up...and then Word would not open. Task Manager told me that WINWORD.EXE was taking 99%; thus CPU running @ 100% and very slow. I finally figured that I could "end process" on WINWORD.EXE, which allows the computer to run at optimum. Reloaded Office 2000 to no avail. No adware or viruses present.

Running Windows XP Home with all upgrades. 512 Ram. AMD Athlon XP 2400+ Processor. Two 80 gig disks with only 13.08 used.

Help!

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Word 2000 Not Responding
by don mcinnes / June 25, 2005 1:48 PM PDT

Something or someone planted junk in my Registry which prevented Office 2000 Word from loading. The symptiom included nearly 100% CPU usage. (Reinstalling Office 2000 didn't help.) The offending entry in my Registry was:

HKEY_LOCAL_MACHINE\SOFTWARE\MICROSOFT\Office\Word\Addins\AsiDocInfo.Connect\ which contained four items.

By using RegEdit to rename the bottom part of the tree to ...\word\x-AsiDocInfo.Connect\, the problem went away. (Took me 3-1/2 days to find it - let's start hanging those SOBs who create this mischief.)

The only item that appears in the above tree when Office 2000 is initially loaded is ....\Word\msodraa9.ShapeSelect\. Anything beyond this has may have been planted.

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Thanks
by maurella / June 27, 2005 1:56 PM PDT

Wow. I had the same problem, did what you suggested and now all is better. This first occurred around the beginning of June.

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