Windows Legacy OS forum

General discussion

WMP and Plug in devices

by Godfrog / January 21, 2009 8:35 PM PST

My WMP (v11) has strated toc crash whenever I plug a memory stick or my MP3 player.

I have loaded a Hotfix that's supposed to address this problem but it's still there.

Any ideas?

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Make this a warranty issue.
by R. Proffitt Forum moderator / January 22, 2009 12:38 AM PST

Since your machine is crashing you ask its maker to fix the issue.

For me, I use anything else as Microsoft seems to break WMP from time to time and consider issues like http://news.cnet.com/new-years-hangover-for-zune-users/ ending with no fix available.

It's a strange world. Return what doesn't work.
Bob

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Warranty Issue
by Godfrog / January 22, 2009 5:46 PM PST

The problems is that it used to work - this is not a warranty issue. I or a windows update broke something.

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We have plenty of 'it used to work' examples.
by R. Proffitt Forum moderator / January 22, 2009 9:55 PM PST
In reply to: Warranty Issue

Microsoft issues patches, entire versions so you have choices. Make it a warranty issue, or when it works stop accepting changes. Then to accepts changes, clone your drive, accept changes and test.

I know your issue but so far the fixes have been to reload the OS, drivers and carefully install patches to find where it breaks.
Bob

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It works again
by Godfrog / January 24, 2009 9:59 AM PST

OK fix solution out there - deleted DRM files & back to functionality. I agree with your sentiments but it was one of those cases where it was easier to live with the problem.

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PS. Look at the details supplied.
by R. Proffitt Forum moderator / January 22, 2009 9:57 PM PST

No make, modem, OS patch level, Error Message or what's in the Event Viewer after the crash. Until you supply fine detail the answers have to stick with reload the OS or make it a warranty issue.
Bob

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