Networking & Wireless forum

Question

Wireless connects but no Internet access

by bobmay50 / January 20, 2013 3:15 AM PST

A new Kindle and a 1 year old laptop are both having trouble connecting to the net via a wireless network that we use often. Recently the kindle, new in December could access wireless...but an X appears over the signal strength icon. No access to net. The wireless routers have been reset, another person with a laptop was able to get on the net...but we still can't. Any ideas on how to break thru...what setting should we look at? We have no trouble getting on other wireless at restaurants and getting to the net...why in this location are we not able to get thru?

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All Answers

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Answer
Given only this amount of information.
by R. Proffitt Forum moderator / January 20, 2013 3:24 AM PST

I can't troubleshoot this one. Without the details I have to write you replace the router.
Bob

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wifi ok
by bobmay50 / January 21, 2013 2:56 AM PST

Thanks for the reply...the wifi is working at least from the reception side to my laptop/kindle...it's the other side going out to the net that is puzzling...as I wrote...the person working with me used her ipad and was able to get right on thru the wifi to the net...

Any other ideas?

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None.
by R. Proffitt Forum moderator / January 22, 2013 1:29 AM PST
In reply to: wifi ok

I can offer that some folk use WEP and it will do that. But your posts are not supplying any details. I can't ask for this for every member. Otherwise I will have to step back and not help anyone that does not understand this is not a support desk. YOU have to work at this.

This will happen due to router settings, WEP, MAC filters, latest router firmware and expired antivirus. And that's not even 10% of the list.
Bob

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