Samsung forum

Question

Wireless Connectivity with Samsung "smart" TV

by CleopatraMax / March 23, 2013 5:40 AM PDT

I just bought a new Cisco Router an an EA6500 (supposed to be newest and best for home) , old Cisco is malfunctioning. I have a 6 month old UN60ES8000 TV (60 inch "smart" tv). For the life of me I can not get the TV to recognize the wireless network. I chatted with Samsung on several occasions, have reset to factory settings, but the problem appears to be that even though I reset to factory settings, the TV retains the old router information. I know this because when I reactivated the old router, the TV asked if I wanted to set it to the old settings, I said yes and I can use the old router (when it works). I have no problem with other devices in my house recognizing the network (Iphone, printer pc, and the signal is strong. I named the network the same as the old as well as the pass code, but it still does not recognize the router. As the new routher is an AC routher, you can not put in the manual address (as was recommended by Samsung). Note, when I first bought the TV it actually recognized 3 networds in my neighborhood, now nothing other than when I plug in the old router. Any suggestions

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Clarification Request
Link, comment. Firmware?
by R. Proffitt Forum moderator / March 23, 2013 6:01 AM PDT
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Do not believe it is a router problem as this is my second
by CleopatraMax / March 23, 2013 6:06 AM PDT

I originally purchaed a Netgear router and had same issue, I thought it was the router. It is the Samsung TV as indicated it retained the original router settings even after I had set the TV to original factory settings. Also none of the other devices in my house have problems recognizing the network, only the TV which does not recognize any of the neighborhood networks other than if I activate the old router.

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You've sold me.
by R. Proffitt Forum moderator / March 23, 2013 6:11 AM PDT

". Note, when I first bought the TV it actually recognized 3 networds in my neighborhood, now nothing other than when I plug in the old router. "

OK the only new ideas I have is to reset the TV as well as be sure it has the latest firmware.

If there is anything plugged into the Ethernet port of the TV, it would be proper for no WiFi networks to show but that's not what is going on here.

At under a year you have a nice warranty issue.

-> Last question. Is the EA6500 updated per the CNET article?
Bob

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Cisco vs Samsung
by CleopatraMax / March 23, 2013 6:26 AM PDT
In reply to: You've sold me.

Understand it is now updated. Also withregard to the TV it had the laterst version of software so I assume it was similarly updated. My problem is that Samsung says go to Cisco. Cisco (because everything on the network except for the TV is working great) says go to Samsung?? big delima

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End the dilemma.
by R. Proffitt Forum moderator / March 23, 2013 6:31 AM PDT
In reply to: Cisco vs Samsung

Your new router works fine with other devices and you have the details about the router such as channel and settings.

Why I note such is that some folk will hide the SSID or be on a channel higher than 11. Why 11?
Read http://en.wikipedia.org/wiki/List_of_WLAN_channels

Don't confuse the problem by dragging in the old router. You have a clear issue and it's all inside warranty so use it.

I don't have much to offer because the details are pretty slim.
Bob

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Hesitant to use warranty
by CleopatraMax / March 23, 2013 6:54 AM PDT
In reply to: End the dilemma.

When you get into connectivity problems I see this as a he said she said and I lose a day of work.

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Then return things that don't work?
by R. Proffitt Forum moderator / March 23, 2013 8:36 AM PDT

I don't see where you did anything wrong here. But then again, I can't tell what channel the WiFi is on and if you did the reset on the TV.
Bob

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