Networking & Wireless forum

Question

Wireless Adapter not working on Dell

by Ecoughlin62 / December 8, 2011 2:24 AM PST

Hi,
I have a D-655 wireless router connected to my iMac main computer. We have 3 computers connected to our home network. My daughter's laptop and the main computer is connecting to internet just fine. Mine isn't. Home network is showing on available network connections and signal strength is high. Diagnostics says problem with wireless adapter access point. It also says network cable unplugged but it's wireless so that doesn't make sense. I am on Windows 7, Dell.

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All Answers

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Answer
Check the wireless NIC settings
by Maverick0513 / December 8, 2011 11:14 AM PST

Since those two computers can connect to internet though wireless, your wireless AP is working well, both hardware and software settings. You can try to set the IP, getway, NDS, SSID and authorization manually on that troubling computer. Allow the wireless to go though the firewall and not get blocked as well.

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Answer
Since it's a Dell.
by R. Proffitt Forum moderator / December 9, 2011 1:38 AM PST

A common complaint about Dell and this area is when Dell's QUICKSET application is not installed and running. That's no driver. It's the app that turns on and off the wifi card and can lead to complaints like yours.

"Right-clicked on and off network adapters," tells me you appear to not be using Dell's Quickset.
Bob

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Quickset application
by Ecoughlin62 / December 9, 2011 8:47 AM PST
In reply to: Since it's a Dell.

I am not familiar with QUICKSET application. I've been connecting to the internet for almost 3 years on this computer. Could it have been uninstalled without me knowing about it? I've tried System Restore but it tells me that it failed. I hope this is not the result of a virus. :-/

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Many people are in that boat.
by R. Proffitt Forum moderator / December 9, 2011 8:54 AM PST
In reply to: Quickset application

I brought it up since your post looked like you had used that right click rather than Dell's QUICKSET.

As to the System Restore failure, that's sadly typical today with protection software that blocks such. Norton and Kapersky are a few names that block system restore. I have yet to read a good reason why they didn't pop up and alert the user this would happen.
Bob

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I've used System Restore before
by Ecoughlin62 / December 9, 2011 9:18 PM PST

I use Trend Micro for virus protection and have never had that problem before where System Restore didn't work. I disabled McAfee while trying to fix this problem since but not Trend. Maybe I should try that.

Still confused about Quickset and how to enable. If you could explain further???

thanks,

Eunice

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Sorry no.
by R. Proffitt Forum moderator / December 9, 2011 11:57 PM PST

Just thought I'd mention the Dell software title so you could check it.

And the other protection software has been known to interfere with System Restore.
Bob

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