Windows 7 forum

General discussion

Windows7 64 bit is facing unexpected shutdown,should return?

by cnetuser88 / December 16, 2010 12:23 PM PST

My new laptop is facing problems - unexpected shutdown in the Windows 7 64 bit. Every time when I leave my laptop before it goes to standby, it will automatically shut down and then restart. It will ask me to start in the normal mode or in the safe mode. After booting up, it shows me a pop-up window with a message "windows has recovered from an unexpected shutdown."

I do not know whether it is the software or hardware problem. Is it fixable? If it is the hardware problem, I can return the computer to the store. My computer has only ZoneAlarm Internet Security Suit and Webroot Spy Sweeper installed. Please provide a solution. Thank you.

Post a reply
Discussion is locked
You are posting a reply to: Windows7 64 bit is facing unexpected shutdown,should return?
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Windows7 64 bit is facing unexpected shutdown,should return?
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.
Collapse -
Does that error message
by MarkFlax Forum moderator / December 16, 2010 8:47 PM PST

give details?

I'm not on my Win 7 laptop at the moment but I seem to remember that when the system shows the "Recovered from a problem" message, there was an option to see the details. Otherwise, have a look at the Event Viewer, (Control Panel > Administrative Tools > Event Viewer), and see what errors are shown at the times of the shutdowns.

I have heard, but have no personal knowledge, that Hibernation is better than Standby in many cases.

Mark

Collapse -
Is the "Hibernation" same as "Put the computer to sleep?"
by cnetuser88 / December 17, 2010 6:28 AM PST

The Windows 7 seems no "Hibernation" but "Put the computer to sleep." I wonder whether they are same.

Collapse -
Interesting.
by MarkFlax Forum moderator / December 17, 2010 8:33 PM PST

I hadn't realised that Hibernate was not enabled by default in Windows 7.

No, "Put computer to sleep" is different to "Hibernate". The first tries to put all your work and current settings into memory, but still needs a small amount of power, (to keep the memory active), whereas Hibernate copies all of the settings and all your open work onto the hard disk, then it shuts down the computer.

There's more about that in the two links below, with guidance how to enable hibernate;

http://www.intowindows.com/how-to-enable-hibernate-option-in-windows-7/

http://support.microsoft.com/kb/920730

Please note in both where it says to type powercfg /hibernate on that there is a space between the g in powercfg and the "/".

Hope that helps.

Mark

Collapse -
About the Win 7 Event Viewer
by cnetuser88 / December 18, 2010 12:41 AM PST

Hi Mark! I entered the Windows 7 Event Viewer. Can you tell me how to review the Event Viewer? I think I may need to find the shutdown time first and then check the event prior to the shutdown time point, right? I saw there are Event Viewer, Customer Views, Administrative Views Events; Windows Logs: Application, Security, Setup, System, forwarded Events; Application and services logs and Subscriptions. Which one should a user to select view the event? Thank you.

Collapse -
It will either be
by MarkFlax Forum moderator / December 18, 2010 4:09 AM PST

I suspect it will either be Application, (because some application or other is faulting at sleep time), or System, (because some system procedure is failing), both under Windows Logs.

Highlight each entry to see more details, and you will need the Event ID and Event Source if you need to find out more. The site below may help there;
http://www.eventid.net/

Good luck

Mark

Popular Forums
icon
Computer Help 47,885 discussions
icon
Computer Newbies 10,322 discussions
icon
iPhones, iPods, & iPads 3,188 discussions
icon
Security 30,333 discussions
icon
TVs & Home Theaters 20,177 discussions
icon
HDTV Picture Setting 1,932 discussions
icon
Phones 15,713 discussions
icon
Windows 7 6,210 discussions
icon
Networking & Wireless 14,510 discussions

CNET Forums

Looking for tech help?

Whether you’re looking for dependable tech advice or offering helpful tricks, join the conversation in our forums.