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windows xp updates not working

by quasc / March 26, 2013 8:19 AM PDT

I "got my hands on" a French Windows XP SP2 that I need to fix for somebody. AVG had expired for a long time, so I finally mananged to install mse and cleaned it up - it identified almost 20 viruses etc. Anyway, the first thing I had done was to check for windows updates - it didn't work. Then I installed mse (to get that out of my way) and then I checked for win updates again. It said that it encountered an error and that some solutions beneath that error could help me out (various links: search online, microsoft forums, whatever).

Now, the weird thing is that most of those links don't work and other sites don't work either. It's quite random. It was difficult to update to IE8, because the microsoft site worked intermittently - it wasn't the site's fault. And it seems that firefox has the same behaviour. I am not sure what those viruses did, but maybe they cracked windows really badly or something.

On the other hand, yahoo mail, for instance, works fine.
I am in a quagmire right now, because I haven't seen this kind of behaviour before. On another computer on the same network the internet works just fine, so that's ruled out.

I should also said that I've turned on automatic updates, I've also checked the services.msc list and they seemed fine (even though in French it's not that easy to figure things out, as ALL services are translated) - very few services were stopped and they weren't linked to the automatic updates - I think (I've read about turning on some services on which windows updates are dependent).

So, any suggestions besides reinstalling (which is not a solution right now)? Thanks

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I'll Guess That All Malware Isn't Gone, Try This...
by Grif Thomas Forum moderator / March 26, 2013 9:09 AM PDT

It will take quite a while to run further scans, but since MSE isn't the perfect tool for removing all malware, the tools below should remove further infected items.

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
_______________

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as AdminYou only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/SuperAntispyware

Manual Update
rhttp://www.superantispyware.com/definitions.html
____________


And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
__________________

Next, download and run the tool below to bring back any files that may have been hidden by the malware on the computer.

http://www.bleepingcomputer.com/download/unhide/
_______________________

And Finally, follow the instructions below to re-enable the Windows Updates files on Windows:

Re-register the Windows Update DLL with the commands below
Click Start, click Run, type cmd, and then click OK.

Type the following commands. Press ENTER after each command.

regsvr32 wuapi.dll
regsvr32 wuaueng.dll
regsvr32 wuaueng1.dll
regsvr32 wucltui.dll
regsvr32 wups.dll
regsvr32 wups2.dll
regsvr32 wuweb.dll

Close the command window and reboot the computer. Attempt to run Windows Update


Hope this helps.

Grif

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instructions
by quasc / March 27, 2013 1:09 AM PDT

Thank you very much for your elaborate response. I will follow your instructions and see what happens.

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