Windows Legacy OS forum


Windows xp stuck after repair install

by Jenarae28 / April 12, 2013 12:52 AM PDT

I booted the computer yesterday morning and received a windows-corrupt file dialogue box saying the file or directory C:\System Volume Information\_restore (lots of numbers here) corrupt and unreadable. Please run the Chkdsk utility.

I was unable to click ok close out or anything. So I booted into safe mode tried to reach command prompt to run Chkdsk and can't reach the command prompt because it gets stuck.

The last thing I have tried is to run a repair install from the windows installation cd. After two tries it gets all the way through the repair install it is stuck on the blue screen and says Windows is starting up.... with the hour glass for the mouse cursor.

I have run out of things to try. Need help. This is my business computer and can't really afford to do a complete new install of windows and lose a lot of information.

Answer This Ask For Clarification
Discussion is locked
You are posting a reply to: Windows xp stuck after repair install
The posting of advertisements, profanity, or personal attacks is prohibited. Please refer to our CNET Forums policies for details. All submitted content is subject to our Terms of Use.
Track this discussion and email me when there are updates

If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem. Also please exercise your best judgment when posting in the forums--revealing personal information such as your e-mail address, telephone number, and address is not recommended.

You are reporting the following post: Windows xp stuck after repair install
This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET's great community.
Sorry, there was a problem flagging this post. Please try again now or at a later time.
If you believe this post is offensive or violates the CNET Forums' Usage policies, you can report it below (this will not automatically remove the post). Once reported, our moderators will be notified and the post will be reviewed.

All Answers

Collapse -
You can boot directly to the command prompt
by wpgwpg / April 12, 2013 1:16 AM PDT

When powering on, hit F8 like you do to get into Safe Mode to get the Advanced Boot Menu. Instead of selecting Safe Mode there, select Command Prompt. From there you can run chkdsk, you can copy and paste your files to an external hard drive or flash drive, and you can run the command sfc /scannow. The SFC command checks for and attempts to correct for corrupt system files.

Good luck.

Collapse -
No advanced boot menu
by Jenarae28 / April 12, 2013 6:55 AM PDT

When I hit f8 there is no advanced boot menu option

Collapse -
That means a few things.
by R. Proffitt Forum moderator / April 12, 2013 6:59 AM PDT
In reply to: No advanced boot menu

Either it's an older PC that doesn't work well with the new USB keyboard or the OS is "blown". You should fix this by what applies to this PC.

That is, if the machine needs a PS2 keyboard, you get that. If the OS is blown then you recover your files and then install XP over the top if not a fresh install like you did when you got the machine.

Collapse -
by wpgwpg / April 12, 2013 11:01 AM PDT
In reply to: No advanced boot menu

You say you booted to Safe Mode. You can't do that without going through the Advanced Boot Menu. Look again.

Collapse -
Safe mode
by Jenarae28 / April 12, 2013 1:37 PM PDT
In reply to: Contradiction

What I mean is I tried to boot in safe mode. I hit f8 and chose start in safe mode also start in safe mode with command prompt. All options leaves me on a stuck screen. I get no further. If I could access the system at all or the command prompt I could do a chkdsk and other things to resolve this issue. It's looking like I'm headed for a complete reinstall of windows since I have no access.

Collapse -
If You Can Boot To Safe Mode, Run Chkdsk Like This
by Grif Thomas Forum moderator / April 12, 2013 11:12 AM PDT

Error Checking and Chkdsk are basically the same thing.. You can run "Error Checking" by opening "My Computer", then RIGHT click on the C: drive icon, choose 'Properties". Once that opens, click on the "Tools" tab, and click on the "Check Now" button in Error Checking section.. When the little box opens, place a check mark in BOTH boxes, then click on the "Start" button.. You'll be told you must restart the computer to run Error Checking.. Restart the computer and Chkdsk/Error Checking should run.

Hope this helps.


Collapse -
Upgrade Install of XP?
by solarimage / April 12, 2013 2:24 PM PDT

Did you try doing an Upgrade Install of XP?

Collapse -
If you are really really stuck...
by Zouch / April 14, 2013 1:15 AM PDT

It really depends on how old your latest backup is. If it's just a day or so, then maybe you wouldn't lose too much if you had to reload Windows. But if your backup is somewhat older than that, then before you reload Windows, you will probably want to try to retrieve your user data first. One way I've done this in the past (Oh, the joys of being the family IT guy!) is to use a Knoppix Live CD.

Knoppix is Linux, so if that worries you stop reading now. But really for retrieving data, it is quite effective. You'll obviously need access to a working PC to download the Knoppix ISO file and burn it to a CD. You'll also need a USB drive to hold the retrieved files. Boot up the Knoppix CD and you will be able to access your hard disk. It's then a simple operation to copy your user directories to the USB drive. All versions of Knoppix from version 3 at least will read NTFS files as well as FAT and FAT32 but some later versions may need the hard disk "mounted" in the Linux sense.

Probably a last resort, as one of the earlier posters said, I'd try an F8 start into Command Prompt first.

Good Luck!

Collapse -
check memory space
by bettywhite3 / April 19, 2013 9:22 PM PDT

I have seen some cases where Windows Setup would hang if more than 256MB memory was installed - but thats a bit far fetched.

>>What you could try is moving all the files in C:\Windows\INF to a temp folder such as C:\tempinf, then run setup again.

>>you don't need to format the drive, simply delete C:\Windows and C:\ProgramFiles so windows start fresh.

Popular Forums
Computer Help 49,613 discussions
Computer Newbies 10,349 discussions
Laptops 19,436 discussions
Security 30,426 discussions
TVs & Home Theaters 20,308 discussions
Windows 10 360 discussions
Phones 15,802 discussions
Windows 7 7,351 discussions
Networking & Wireless 14,641 discussions


Free trip to the Grand Prix

Don't miss your chance to win a trip to the Formula 1 Grand Prix in Monaco for you and a plus-one.