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Question

Windows Update Error

by kliq / April 10, 2012 4:05 PM PDT

Hi,

I have an acer aspire 5100 Lpatop running Windows Media Centre Edition Version 2002 & Service Pack 3

The specs are AMD Turion(tm) 64 X2 Mobile TEch TL-50 798 MHz, 1.87 GB RAM

I am having an issue with Windows Update, when I try to go to the Windows Update website, Internet Explorer just says "IE cannot display the webpage".

When I go to Security Centre and look at Automatic Updates it says they are off, when click to turn on it says "We're sorry. Security Center could not change windows update.....go to System in Control panel etc.

When I go to System, it says that Automatic Update is on and set to every day at 3am, but clearly this is not the case.

Anyone know how to fix this?

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All Answers

Collapse -
Answer
Please Try This...
by Grif Thomas Forum moderator / April 11, 2012 11:09 AM PDT
In reply to: Windows Update Error

First, try the steps in the discussion below to fix the Automatic Updates files:

http://forums.cnet.com/7726-6142_102-2663247.html#2663247
_______________________

If that doesn't take care of the problem, then you could have a malware problem.. As such, follow the instructions below to scan for and remove any malware from your computer.

If you can download the tools listed below on the problem computer, great, but you may need to use a separate, clean computer, download the tools, copy them to a DIFFERENT flash drive or CD, then transfer them to the infected computer.
_______________

Once that's done, then restart the computer into "Safe Mode with Networking" and use the instructions below. If you can't start in Safe Mode, then run all the tools while in "normal" Windows first, then run them in Safe Mode afterward.:

After downloading or transferring it to the problem machine, run the
following tool to help allow the removal programs below to run.
(courtesy of Grinler at BleepingComputer.com)There are 3 different
versions. If one of them won't run then try to run the other one. Be
patient.... as a black window should open, then close after finding all
the background programs.Vista and Win7 users need to right click and choose Run as Admin. You only need to get one of them to run, not all of them.

Rkill.exe
http://download.bleepingcomputer.com/grinler/rkill.exe

Rkill.com
http://download.bleepingcomputer.com/grinler/rkill.com

Rkill.scr
http://download.bleepingcomputer.com/grinler/rkill.scr
_____________________

IMMEDIATELY after running the "Rkill" tool above, run/install the Malwarebytes and
SuperAntispyware installer and update files from the links below which
you've also copied to a CD or flash drive, and transfered to the problem
machine. Do NOT restart the computer after running Rkill.Once
downloaded and before transferring Malwarebytes and SuperAntispyware to
the problem machine, rename the program installer "mbam-setup.exe" file
to something else like "Gogetum.exe", then copy the installer file and
the update file to a CD or flash drive.. Transfer the file to the
problem machine, then install the "Gogetum.exe" file, then run the
update to get the program current.. After that, run a full system scan
and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://data.mbamupdates.com/tools/mbam-rules.exe

Next, install and run a full system scan with the SuperAntispyware program
and the manual updater from the links below. As before, you may need to
rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/SuperAntispyware

Manual Update
rhttp://www.superantispyware.com/definitions.html
____________


And after that, if everything's fine by you can't connect to the internet,
then follow the procedures below to check your network "proxy" settings
again.Open Internet Explorer and go to Tools-Internet
Options-Connection Tab. Click on the LAN settings button. IF there is a
check mark next to "Use a proxy server for your LAN", uncheck it. Click
OK. Then OK, again.
__________________

Hope this helps.

Grif

Collapse -
Kind of worked
by kliq / April 15, 2012 1:48 PM PDT
In reply to: Please Try This...

First off, thank you for the detailed response.

I tired everything listed above and it kinda works. Windows Update is now listed as being "On", and I did see it downloading updates today in the task bar.

However, when I try to go to the Win Update site through Internet Explorer, it doesn't load the page. I even tried getting to the page through a link in Google, and it did take me there, but after prompting me to run an active X, it said "failed" and I never got to the part where you select "express update"

Any other idea's?

Collapse -
You MUST Select To Run The ActiveX
by Grif Thomas Forum moderator / April 18, 2012 8:44 AM PDT
In reply to: Kind of worked

It's what allows the Windows Update site to scan your computer for items that need updating.

You might also need to change the settings on your Internet Explorer to default/medium.. Try opening the Control Panel, then select Internet Options icon, then select the "Advanced" tab, then click on the "Reset" button at the bottom of the page. It will reset Internet Explorer back to its original settings and cause it to run without any conflict Add-ons.

Hope this helps.

Grif

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