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Windows Stop Error 0x00000024

by smithw14 / January 6, 2007 10:38 AM PST

Hello! I ran into a problem with my computer yesterday morning and am hoping you guys can help. My system information is listed at the bottom of this message ? hopefully it will be of some help. I will give you some background in hopes of providing any clue as to the problem.

In preparing my computer for an additional 1024 MB of memory, I updated my Dell BIOS to version A09 Monday (1/1). On Thursday (1/4) of last week, I begun performing a general ?spring cleaning? on my computer. I have gone through my documents and deleted unnecessary ones, and performed general maintenance/cleaning/error checking using Norton Utilities (defrag, checking for hard drive errors, windows errors, etc). I noticed after I updated my BIOS that when I attempted to defrag C drive, that it gave me an error and said I should run check disk or scan disk (something like that) on the drive before defragging it. I used Norton Disk Doctor, which scheduled a repair for startup. While I was doing this, I checked the boxes requesting Norton Disk Doctor to perform a scan on both of my Hard Drives at every startup. (I cannot recall if I restarted the computer at this point or not). I also ran an error-checking scan in the properties-tools tab for both hard drives. Eventually I retired for the evening and shut down my computer.

The next morning (Friday 1/5) I started my computer and it began running the error checking on both hard drives. I left it alone for 20 minutes while I got dressed and came back and it was still checking the hard drives. It had never taken this long before so I sat down and watched the progress. For each hard drive, after completing the error checking cycle, it would repeat it over and over again. This went on for another 10 minutes or so when I began to worry. I tried canceling or escaping from the program to no avail. Eventually, I crossed my fingers and turned off my computer. Upon rebooting it, the ?Stop? blue screen error appeared shortly into windows startup. I was only able to read it after going in and stopped the ?auto reset? feature. This was the error I received:

?A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you?ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation, or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x81BA1368, 0xC0000102, 0x00000000)?

It would not allow me to start the computer in any safe mode or last good configuration. I researched the problem and got several articles with some good information. I also found some Microsoft support documentation. I was able to boot from my XP cd and ran the recovery console. I ran chkdsk /f and it did an extensive check and apparently fixed a few things (if not everying). I restarted windows and everything seems to be working fine now (I hope). My worry though is that I do not know exactly what caused this stop error nor do I know if my computer is actually fixed. What do I need to do now? Any recommendations? I don?t want to install this memory until I fix this problem, whatever it is. Thank you for your help and guidance!!!

Here are the messages I found in the event viewer log:

Application:

Event Type: Error
Event Source: Speed Disk service
Event Category: None
Event ID: 1027
Date: 1/4/2007
Time: 9:01:04 PM
User: N/A
Computer: XX
Description:
The description for Event ID ( 1027 ) in Source ( Speed Disk service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: C:.

Event Type: Error
Event Source: Speed Disk service
Event Category: None
Event ID: 1027
Date: 1/4/2007
Time: 8:32:10 PM
User: N/A
Computer: XX
Description:
The description for Event ID ( 1027 ) in Source ( Speed Disk service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: C:.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 1/4/2007
Time: 7:37:21 PM
User: NT AUTHORITY\SYSTEM
Computer: XX
Description:
Windows saved user XX\admin registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: Norton Disk Doctor
Event Category: None
Event ID: 1000
Date: 1/4/2007
Time: 6:53:26 PM
User: N/A
Computer: XX
Description:
The description for Event ID ( 1000 ) in Source ( Norton Disk Doctor ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: Norton Disk Doctor - Testing Drive C:
Correcting errors in the Volume Bitmap.
Norton Disk Doctor found problems with the file system.
Run Norton Disk Doctor and check the Fix Errors option.
.

Event Type: Error
Event Source: Speed Disk service
Event Category: None
Event ID: 1027
Date: 1/4/2007
Time: 6:49:47 PM
User: N/A
Computer: XX
Description:
The description for Event ID ( 1027 ) in Source ( Speed Disk service ) cannot be found. The local computer may not have the necessary registry information or message DLL files to display messages from a remote computer. You may be able to use the /AUXSOURCE= flag to retrieve this description; see Help and Support for details. The following information is part of the event: C:.

Event Type: Warning
Event Source: Userenv
Event Category: None
Event ID: 1517
Date: 1/4/2007
Time: 2:51:23 AM
User: NT AUTHORITY\SYSTEM
Computer: XX
Description:
Windows saved user XX\admin registry while an application or service was still using the registry during log off. The memory used by the user's registry has not been freed. The registry will be unloaded when it is no longer in use.

This is often caused by services running as a user account, try configuring the services to run in either the LocalService or NetworkService account.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.

Security:

--None--

System:

Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/6/2007
Time: 5:14:08 PM
User: XX\admin
Computer: XX
Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Error
Event Source: DCOM
Event Category: None
Event ID: 10010
Date: 1/4/2007
Time: 6:57:28 PM
User: XX\admin
Computer: XX
Description:
The server {F3A614DC-ABE0-11D2-A441-00C04F795683} did not register with DCOM within the required timeout.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.


Event Type: Warning
Event Source: Tcpip
Event Category: None
Event ID: 4226
Date: 1/4/2007
Time: 5:48:02 PM
User: N/A
Computer: XX
Description:
TCP/IP has reached the security limit imposed on the number of concurrent TCP connect attempts.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 00 00 00 00 01 00 54 00 ......T.
0008: 00 00 00 00 82 10 00 80 ....?..€
0010: 01 00 00 00 00 00 00 00 ........
0018: 00 00 00 00 00 00 00 00 ........
0020: 00 00 00 00 00 00 00 00 ........


That event ID 1517 appears quite often ? apparently everytime I shut down my computer. I wonder if that is connected to CCAPP.exe ? It lags when I shut down often, and I have gotten the Symantec fix for it before ? apparently that did not solve it.

Using CheckIt Diagnostics v 7.1.2.10, I completed the following tests on my computer ? all of which passed with no errors:

-Processor Test (General Register Test, Mathematical Calculation Test, Math Performance Test, MMC Arithmetic Test, CPU Speed Test)
-Memory Test (Data Pattern Test, Walking Ones Test, Moving Inversion Test, Walking Zeros Test, Random Memory Block Copy Test)
-Audio Test
-Video Test
-Modem Test
-Graphics Test
-Hard Drive Test (Sequential Read/Write Test, Random Read/Write Test)
-Removable Disk Test
-CD-ROM Test


System Specs:

-Dell Dimension 8200
-Windows XP Professional v5.01.2600 with Service Pack 2
-BIOS: AT/AT Compatible, 9/13/02
-PROCESSOR: Intel Pentium 4 CPU 1.70GHz (Driver Version 5.1.2600.0, 4/1/2004)
-Memory: 256 MB PC800 RDRAM
-Removable Disk: A (3.5 in Floppy Drive)
-Hard Disk C: 186.30 GB (162 GB Free Space) NTFS File System
-Hard Disk F: 37.21 GB (13.7 GB Free Space) Ultra ATA/100 Hard Drive / NTFS File System
-16x Max Variable Samsung DVD-Rom SD-616 (Microsoft Driver Version 5.1.2535.0, 7/1/2001)
-16x/10x/40x HL-DT-ST CD-RW Drive GCE-8160B (Microsoft Driver Version 5.1.2535.0, 7/1/2001)

Memory Utilization:
-Total Physical Memory: 261132 KB
-Free Pysical Memory: 137880 KB
-Total Pagefile: 1024248 KB
-Free Pagefile: 659200 KB
-Total Virtual Memory Space: 2097024 KB
-Free Virtual Memory Space: 2024924 KB

BIO Information:
-BIOS Date: 09/13/02
-BIOS Manufacturer: AT/AT COMPATIBLE
-BIOS Version: Dell -8 (A09)
-PNP BIOS Version: 1.0
-DMI BIOS Version: 2.3

Video BIOS and Drivers:
-MCI Drivers: AVIVIDEO: Video for Windows; MPEGVIDEO: DirectShow
-Capture Card Driver: Microsoft WDM Image Capture (Win32)
-Current Resolution: 1024x768 (32-bit color)
-Max Resolution: 1280x1024 (32-bit color)
-Max Screen Colors: 1280x720 (32-bit color)
-DirectDraw Support: Yes (5.03.2600.2180 (xpwp_2_rtm.040803-2158))

Display adapters:
NVIDIA GeForce 2 MX/MX 400 (Driver Version 5.6.7.3, 4/7/2004)

Audio Devices / Drivers
-Wave Output/Input Device: SB Live! Wave Device (Driver Version 5.10)

Modem Information
-Port: COM3
-SoftV90 Voice Speakerphone Modem with Fax Support
-CModem Version 12
-Rksample Version 342

Printer:
-hpdeskjet 5650

Keyboard:
Belkin (F8E208-BLK), using Standard 101/102-Key or Microsoft Natural PS/2 Keyboard Driver (Version 5.1.2600.2180, 7/1/2001)

Mouse:
hp 3235AA, using HID-compliant mouse (Driver Version 5.1.2600.0, 7/1/2001)

Monitor:
Dell E771a (Driver Version 5.1.2001.0, 6/6/2001)

Network Adapters
-CNet PRO200WL PCI Fast Ethernet Adapter (Driver Version 1.22.1.208, 7/1/2001)

Security Updates for Windows XP:
KB:
890046, 893066, 893756, 896358, 896422, 896423, 896424, 896428, 899587, 899589, 899591, 900725, 901017, 901214, 902400, 904706, 905414, 905749, 905915, 908519, 908531, 911280, 911562, 911567, 911927, 912812, 912919, 913446, 913580, 914388, 914389, 916281, 917159, 917344, 917422, 917953, 918439, 918899, 919007, 920213, 920214, 8920670, 920683, 920685, 921398, 921883, 922616, 922760, 922819, 923191, 923414, 923689, 923694, 923980, 924191, 924270, 924496, 925454, 925486, 926255

Updates for Windows XP:
KB:
894391, 898461, 900485, 910437, 916595, 920872, 922582

Hotfixes for Windows XP:
KB:
87339, 885250, 885835, 885836, 886185, 887472, 887742, 888113, 888302, 890859, 891781

Other:
Norton SystemWorks 2006 (Version: 9.00 Build: 103)


-Thanks,

-William

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Collapse -
For your information
by MarkFlax Forum moderator / January 6, 2007 8:29 PM PST
Collapse -
re
by smithw14 / January 7, 2007 3:05 AM PST
In reply to: For your information

Thanks -

I had already read that and it did not provide me with as much information as I would have liked.

Collapse -
Bottom line? Event Source: Speed Disk service
by R. Proffitt Forum moderator / January 7, 2007 3:11 AM PST
In reply to: re

This looks like something that Norton/Symantec crashed on. I usually uninstall such, clean it off, reinstall motherboard drivers and eject any Intel Accelerator software and retest. While details are there about the crash some machine details are not. Age, if it did this from day 0, etc.

Bob

Collapse -
Stop Error
by mcinem / March 9, 2007 7:34 AM PST

I am using Windows XP on a Laptop and don't have Norton. I ran a chk dsk scan and ended up with the same message on the blue screen except one code was different. I don't have the XP disk that should have been sent with my computer. So, I was wondering if anyone knows how I can correct the problem without the disk? I called HP and they said it would cost me the regular price of the program in order to receive a disk. Can anyone help? My computer just keeps rebooting and will not let me restart to the last known good configuration or anything.

The following error I received is as follows:

A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you?ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation, or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x85391128, 0xC0000102, 0x00000000)?

Collapse -
Usually a fatal issue. Get that CD.
by R. Proffitt Forum moderator / March 9, 2007 7:52 AM PST
In reply to: Stop Error

Today machines offer to make a recovery CD but sometimes people ignore it. Without these CDs the road abruptly ends and the owner is stumped.

Bob

Collapse -
Even if you have it...
by harlqn / March 16, 2007 12:59 PM PDT

I have the 2-DVD System Recovery discs and the Application/Software Disc from HP and am experiencing the same problem that mcinem is having except that I am not using Norton and this error began during a Microsoft tech support call.

(Note: no matter how much they protest that they know what they're doing... they don't!!!!!)

Anyhow, as I sit here and wait for HP support to answer the call (I think the MS guy transferred me instead of conferencing HP support), I am not sure if I will be able to recover my data.

I probably don't have much to offer in terms of ideas at this moment, but you're not alone. I'll post here if anything other than "you'll just have to start from scratch" is the result.

Collapse -
Regardless
by Themisive / March 17, 2007 1:28 AM PDT
In reply to: Even if you have it...

Of what others may say, whilst it may be worth waing for HP to get back to you, it may also be time to "bite the bullet" and do a complete new install.

Are you able to get into safe mode? If so, you may well be able to save your data. If you have a Desktop machine, get a data cable and link the two together, then transfer the data using the Files and Settings transfer wizard on the desktop. Failing that, get a USB2 drive - properly formatted - connect it and turn on the machine, it should be recognised by the BIOS, then go into safe mode and just copy your data to the new drive.

At this point, put on the O/S again, unfortunately, it's on the disk you don't have, so here get on to HP again, don't write, phone and let them know that you can't do anything until they supply it, and you need you computer for work.

Another point, in your original post, you said you had upgraded your BIOS, and the problem began to surface just after that, did you copy your roiginal BIOS settings, as if you did and can put them back, you may be OK again.

Collapse -
Progress
by harlqn / March 18, 2007 3:02 AM PDT
In reply to: Even if you have it...

After much mishandling by MicroSuck (looooong story), I decided to try the recovery discs to see if I had any options there. Keep in mind that these are 3 discs I bought with my PC. 2 are "System Recovery" discs and the third is an "Application and Driver" disc that is asked for during the recovery. This is what I did:

I inserted the System Recovery DVD1 and rebooted. The first chance at deciding anything was a message stating "you will lose all data and the PC will be restored" etc. with an OK and Cancel.

I chose Cancel and the program went on to run a chkdsk of its own in a command prompt window, It found some errors (IIRC, it was something about removed bad data from sector 160).

When it was complete, I rebooted withOUT the disk in the drive and was able to get into windows without even having to use "Last known good configuration".

After backing up my data to disc and another PC, I am now trying to restore the system back to "out of box" condition and getting an error about 5 hours into the process. Here we go again.

HTH,

Phil

Collapse -
"getting an error about 5 hours into the process."=CLUE.
by R. Proffitt Forum moderator / March 18, 2007 3:40 AM PDT
In reply to: Progress

Now that gives me 2 ideas.

1. The machine might be overheating. Try removing the case cover, dust it out and leave the cover off to see if it likes that.

2. The hard disk may need a TEST. If I knew the make/model I might have supplied a link but here's a generic version -> http://www.ultimatebootcd.com/ has about 15 hard disk test tools.

Bob

Collapse -
it's a laptop
by harlqn / March 20, 2007 8:32 AM PDT

It's a laptop, but the area I had it in is the same place where I've had it running before for that long and much more. The room temp was about 65F, so nothing extreme.

I'll check out the HDD diagnostics, but Belarc Advisor currently reports it as healthy.

The recovery process had already booted into Windows completely at least 3 times (presumably as an admin) to perform other tasks before I got this error message. It was not in Windows, but a black background with a HP graphic that included the error message. Since it wasn't a random reboot, I don't think it's a HDD or heat issue.

I rebooted without the recovery disc in the drive and all works as it should (so far). There is a nagging issue where if the first user that was created has a password, I get a message box stating that I cannot log in. However, this is because it is making an attempt to log in with a blank password. So for now, my only options are to either leave my account non-password protected, live with an extra nag message, but does not appear to be an issue, or simply try re-recovering again and see if I can get through it successfully.

Considering how long that takes, I'll prolly wait until this weekend to re-do the system.

Collapse -
Those Pentium 4 laptops..
by R. Proffitt Forum moderator / March 20, 2007 8:43 AM PDT
In reply to: it's a laptop

The Intel Pentium 4 CPU in laptops are quite a common sight at the service desk. These models exhibit quite the range of errors from random boots to your issue and more. Some are in denial that this class CPU was just a bad idea to those that understand that some tender care with the heatsink, compound, fans and vents can help. After that I always give the nod to a laptop cooling pad to extend what days are left in said unit.

Your choice here but I've been reticent to note the obvious in hopes a simple drive test would uncover anything else than the usual.

During the endstage failure mode, reloads of the OS are common with the battery adding more misery as it begins to fade and draw more power than usual. Sometimes we find those Toshibas without the patches that they issued but it doesn't matter since we are slowing hitting the end of life on these models. Most don't last past year 4.

Bob

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no worries
by harlqn / March 20, 2007 10:04 AM PDT

Don't sweat it, I'm never offended by the obvious. Fire away. Wink

It's an AMD CPU, the PC was purchased Nov 06. I typically use a flat, wood surface when using it, but I may get a cooling pad for it, espec. since they're not much $$$.

Collapse -
Oh, you hijacked a discussion. Look at the first post and..
by R. Proffitt Forum moderator / March 20, 2007 12:09 PM PDT
In reply to: no worries

We are discussing a Pentium 4 laptop and it's issues. By hijacking their discussion I sometimes miss that someone has done this and sadly must write that my advice is too far off base.

Feel free to make your own discussion so I can do better.

Bob

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COMPUTER NOT BOOTING
by deniesia / July 1, 2011 1:35 AM PDT

Hi i ran into the same problem. problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time youve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation, or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x81BA1368, 0xC0000102, 0x00000000)

However, if it's not booting, how will the CD work. Please tell me how to do this.

Thanks

Collapse -
How the CD works.
by R. Proffitt Forum moderator / July 1, 2011 1:42 AM PDT
In reply to: COMPUTER NOT BOOTING

Since the CD boots from CD the errors on the hard drive and the failure from that does not cause the machine to stop unless there are other errors.

I strongly advise to avoid posting in old discussions.
Bob

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