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Windows Security Alert

by 463home / January 25, 2009 9:56 AM PST

HELP! My husband was on his computer on google in the search mode when the Windows Security Alert window popped up. Then the "Computer window" opened with Shared documents, My Documents, Local disks, DVD, etc. and the little icons in red showing viruses and trojans in the folders were blinking. It says at the top "system scan progress" and at the bottom of the screen it says scan complete, 527 threats were found and it list those threats by name.One of them is e-mail-worm.win32.net and trojan-downloader.win. The Windows Security Alert window is open and has selected all of these virus's and trojans and informs me that Windows Web Security has detected these and wants to remove them. I selected remove all and it started but I got a message saying it could not verify the publisher , so I stopped it. Now I have a window called Windows Internet Explorer that says "Don't delete this window if you want your PC to be clean." Ok or cancel. I'm currently running McAfee but I do not know what to do with these other screens. Can anyone help me?
Thanks

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Odds are
by Jimmy Greystone / January 25, 2009 11:35 AM PST
In reply to: Windows Security Alert

Odds are, that's a variant on the AntivirusXP scam program. It pops up claiming to have found some huge number of (bogus) threats, and then proceeds to hit you up for money to fix them. It's not overly difficult to keep a smooth running system, so I'll include my list of suggestions on how to achieve this. But I will say that you'll want to get rid of this pest you seem to have contracted first.. And since where there's smoke, there's usually a fire, any other little unwanted pests that may have found their way onto your system.

TIPS FOR A SMOOTH RUNNING SYSTEM
================================

The more of these suggestions you follow, the fewer problems you should have. They won't solve any existing problems you have, but if you follow them all you should be able to avoid virtually all problems in the future.

Things you should NOT do
--------------------------------
1: Use Internet Explorer (1)
2: Use any browser based on Internet Explorer (e.g. Maxathon and MSN Explorer)
3: Use Outlook or Outlook Express (2)
4: Open email attachments you haven't manually scanned with your virus scanner
5: Open email attachments you were not expecting, no matter who they appear to be from
6: Respond to spam messages, including using unsubscribe links
7: Visit questionable websites (e.g. porn, warez, hacking)
8: Poke unnecessary holes in your firewall by clicking "Allow" every time some program requests access to the Internet (3)
9: Click directly on links in email messages
10: Use file sharing or P2P programs
11: Use pirated programs

Things you SHOULD do
-----------------------------
1: Use a non-IE or IE based browser (4)
2: Always have an up to date virus scanner running (5)
3: Always have a firewall running (6)
4: Install all the latest security updates (7)(8)(9)
5: Delete all unsolicited emails containing attachments without reading
6: Manually scan all email attachments with your virus scanner, regardless of whether it's supposed to be done automatically
7: Copy and paste URLs from email messages into your web browser
8: Inspect links copied and pasted into your web browser to ensure they don't seem to contain a second/different address
9: Establish a regular backup regimin (10)(11)
10: Make regular checks of your backup media to ensure it is still good (12)

Being a considerate Internet user & other misc tips
----------------------------------------------------------
1: Do not send attachments in emails (13)(14)
2: Do not use stationary or any other kind of special formatting in emails (13)
3: Do not TYPE IN ALL CAPS (15)
4: Avoid texting speak or "l33t speak" (16)
5: Do not poke the sleeping bear (17)

Notes
--------

(1) Sadly sometimes this is unavoidable, so only use IE when the site absolutely will not work with any other browser and you cannot get that information/service anywhere else, and only use IE for that one specific site.
(2) Outlook and Outlook Express are very insecure, and basically invite spam. The jury is still out on Vista's Windows Mail, but given Microsoft's history with email programs, extreme caution is advised. Possible replacements include Mozilla Thunderbird, Eudora, The Bat, and dozens of others.
(3) When it doubt over whether or not to allow some program, use Google to find out what it is and whether or not it needs access to the Internet. Otherwise, denying access is the safest course of action, since you can always change the rule later.
(4) On Windows your options include: Mozilla Firefox, Seamonkey, Opera, Flock, Chrome, and Safari. It doesn't matter which one you pick so much as that you pick one of them and use it over IE.
(5) AVG Free and Avast are available if you need a decent free virus scanner
(6) XP/Vista's firewall is probably good enough for 99% of all Windows users, but other options include ZoneAlarm, Outpost Firewall, and Comodo. If you have a router with a firewall built into it, there is no need for any of the aforementioned firewalls to be running.
(7) Microsoft's usual system is to release security updates every second Tuesday of the month.
(8) Use of Windows Update on Windows operating systems prior to Windows Vista requires Internet Explorer, and is thus a valid exception to the "No IE" rule.
(9) Service packs should ALWAYS be installed. They frequently contain security updates that will ONLY be found in that service pack.
(10) You can go with a full fledged backup program, or simply copying important files onto a CD/DVD/Flash drive.
(11) I'd recommend a tiered backup system. For example, you might have 5 rewritable DVDs, and every day you burn your backup onto a new disc. On the 6th day, you erase the disc for Day #1 for your backup, and so on so that you have multiple backups should one disc ever go bad.
(12) Replace rewritable CDs and DVDs approximately every 3-6 months.
(13) These dramatically increase the size of email messages (2-3X minimum) and clog up email servers already straining to cope with the flood of spam pouring in daily.
(14) If you want to share photos with friends/family, upload them to some photo sharing site like Flickr or Google's Picasa Web and then send people a link to that particular photo gallery.
(15) This is considered to be the same as SHOUTING and many people find it to be hard to read along with highly annoying.
(16) Unless the goal is to make yourself look like a pre-adolescent girl, or someone overcompensating for their gross inadequacies, and you don't want people to take you seriously.
(17) Most REAL hackers are quite content to leave you alone unless you make them take notice of you. No dinky little software firewall or consumer grade router is going to keep them out of your system. So do not go to some hacker website or chat room and start shooting your mouth off unless you're prepared to accept the consequences

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(NT) This should be stickied.
by FrankQC / January 26, 2009 6:26 AM PST
In reply to: Odds are
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No IE?
by benfaust / April 30, 2010 5:48 AM PDT
In reply to: Odds are

The only virus with which my computer has been infected was through Firefox. I realize there are lots of people who hate IE (or anything else by Microsoft), but really, come on now... Saying that using Internet Explorer makes your system insecure is not factual, it's just unfounded slander.

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As Jimmy says
by MarkFlax Forum moderator / January 25, 2009 7:02 PM PST
In reply to: Windows Security Alert
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windows security alert scam.
by Rich Solo / August 5, 2009 4:56 AM PDT
In reply to: Windows Security Alert

I have vista and I get those alerts. All I've been able to do is exit my browser to stop it. It dosen't seem to matter what your doing for it to pop up. I have Norton, windows and Road Runner fire walls and it still gets through. I believe it sneeks in as a temp file down loaded to run internet apps. But I'm not all that wise to the hows and wherefores of programing.

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Tried This Yet?
by Grif Thomas Forum moderator / August 5, 2009 6:52 AM PDT

On a friend or family member's computer, download the Malwarebytes installer and update files from the links below, copy them to a CD or flash drive, then transfer the files to the problem machine and use them. If you can't start the computer into "normal" windows, try installing, updating, and running the scans AFTER the computer is started into Safe Mode.. I use the sites below to download the installer file and the manual updater:

Once downloaded and before transferring them to the problem machine, rename the program installer "mbam-setup.exe" file to something else like "Gogetum.exe", then copy the installer file and the update file to a CD or flash drive.. Transfer the file to the problem machine, then install the "Gogetum.exe" file, then run the update to get the program current.. After that, run a full system scan and delete anything it finds.

Malwarebytes Installer Download Link (Clicking on the links below will immediately start the download dialogue window.)
http://www.besttechie.net/tools/mbam-setup.exe

Malwarebytes Manual Updater link
http://www.malwarebytes.org/mbam/database/mbam-rules.exe

Next, download the SuperAntispyware program and the manual updater from the links below. After running the Malwarebytes tool above, if you still can't download and install it directly from the problem machine, download it on a friend or family member's computer as well. After installing and updating SuperAntispyware, run another full system scan and delete everything it finds as well. As before, you may need to rename the installer file to get the program to install.:

SuperAntispyware
http://www.superantispyware.com/

SuperAntispyware Manual Updater
http://www.superantispyware.com/definitions.html
____________

In a few situations, in order for the program to run, it was also necessary to rename the main "mbam.exe" file also after installing it.. It resides in the C:\Programs Files\Malwarebytes Antimalware folder..
_____________________


Hope this helps....

Grif

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windows security alert scam
by Rich Solo / August 5, 2009 7:55 AM PDT
In reply to: Tried This Yet?

Thanks, I'll give it a try. If you don't hear from me farely soon your know it worked. Thanks

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windows security alert
by game28 / January 1, 2010 2:44 AM PST
In reply to: Tried This Yet?

I am getting 2 main "pop-ups"

1. Windows Securtiy alert
2. Anti-virus software alert

Have tried Grif's suggestion to load Malwarebytes Anti-Malware via flash drive BUT I get a Security Warning pop-up that says "Application cannot be executed. The file is infected." When i try to run or Open the file.

Any other ideas of what i can do?

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Even in Safe Mode?
by MarkFlax Forum moderator / January 1, 2010 4:19 AM PST
In reply to: windows security alert

You get those messages when you try to install the software even when the system is in Safe Mode?

Mark

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even in safe mode?
by game28 / January 1, 2010 5:46 AM PST
In reply to: Even in Safe Mode?

Had not tried in safe mode (may have missed that in his earlier post.

Should i go in to safe mode and then try to install from a flash drive? I'm working off my desktop to try to figure out what to do with the laptop

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Getting there
by game28 / January 1, 2010 10:17 AM PST
In reply to: even in safe mode?

I got everything scanned (in safe mode) appears to be fine, not having any pop-ups of any kind BUT i can't get on IE. It shows I'm connected and when i ping my IP address it shows OK, but still tells me there is a connection problem everytime i try to go to any web site.

Any ideas?

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Tell us more
by MarkFlax Forum moderator / January 1, 2010 6:46 PM PST
In reply to: Getting there

about the problems and symptoms, and how/when this all started.

Don't forget the details requested in red; "Note: If you're asking for technical help, please be sure to include all your system info, including operating system, model number, and any other specifics related to the problem."

Now that you have installed Malwarebytes' Anti-malware, (and SUPERAntispyware?), in Safe Mode and performed a full scan, reboot into Normal Mode and try the scans again. Update the scanner utilities beforehand if you can.

Is this just a problem with IE? Does Firefox work?

Mark

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More
by game28 / January 1, 2010 11:18 PM PST
In reply to: Tell us more

Thanks for all your help Mark!!

I'm using a Dell laptop I9300, Windows XP Svc Pk 3. (What else do I need to tell you?)

I was not able to run the update for Malwarebytes { Error code 732 (12029,0)}

When I check it tells me the wireless connection is "connected". I have also tried hooking straight into my desktop cable(which is working fine). Not sure if i need to change any settings for that but I diabled the wireless and it still will not allow the laptop to connect.

I am running the 2 scans now, I am not familiar with FireFox.
Will update shortly.

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More update
by game28 / January 2, 2010 12:56 AM PST
In reply to: More

Both scans completed (identified nothing).

Still will not let me connect.

Wireless icon shows connected at 54.0 Mbps.
Control panel view of Wireless network shows connected.
Right click of wireless connection shows connected with sent packets - 66 Received packets - 14.


Any ideas?

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More Update 2
by game28 / January 2, 2010 1:39 AM PST
In reply to: More update

Don't know if this helps:

I can send and recv e-mail, but still can't browse.


I did switch over to windows handling the wireless connection and it identified the following Firewall issues:
HTTP - 80
HTTPS - 443
FTP - 21

I disabled the Windows Firewall setting (didn't realize it but it is also disabled on my desktop)
Didn't change the fact that i can't browse. I unchecked the windows part of managing the wireless connection and still no difference. Also, i have re-booted after every change

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Got it!
by game28 / January 2, 2010 3:48 AM PST
In reply to: More Update 2

In viewing same wireless posts, it was recommended to reset windows and check for LAN settings proxy to be checked and if so, to uncheck it.

I did both and now seem to be running fine, THANKS for all your help.

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Now that's interesting.
by MarkFlax Forum moderator / January 2, 2010 5:16 AM PST
In reply to: Got it!

Sorry for the delay, (I'm in the UK), but you seem to have done very well sorting this all out for yourself.

Your solution is very interesting. Have a look at this similar post, solved today, in the link below;
http://forums.cnet.com/5208-6142_102-0.html?messageID=3210661#3210661

Same IE non-connectivity problem even if the symptoms were different. The same cause was identified and fixed, (the last few posts in the thread). Any chance that you have been using any Tax Return software, or a Tax Return web site recently? If not, I would have to wonder if this is a new type of malware attack we are seeing.

Congratulations on getting the problem solved.

Mark

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Wish I knew why
by game28 / January 2, 2010 5:31 AM PST
In reply to: Got it!

Mark,

That was the same link that i used to resolve the lack of connectivity.

What I don't know (did both at the same time) is if the unchecking of the LAN proxy (guess the malware must have done that) or the re-setting of IE (or both) is what resolved the issue.

Thanks again for all your help, not much of a computer guy and thought I was facing a no win scenario.

Cheers!

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Oops
by game28 / January 2, 2010 5:33 AM PST
In reply to: Got it!

Forgot to answer your question.

No, I have not used any tax software or been working on anything like that recently.

One other thing too, I also could access my bank website (tried it after I read the other posts in the link you mentioned). Really strange

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Security Alert
by IDnewbie / December 20, 2010 7:35 AM PST
In reply to: Windows Security Alert

I have seen this happen a couple of times. I just got finished helping an elderly lady with this problem an hour ago. My answer is simple. Just punch out. I simply reached down and shut the computer off manually with the power switch. That is not the preferred shut down method but it works when you have this issue. Otherwise you are just locked up with this mess. I restarted and there was no residual problem. No problem with start up and no connectivity problem. She was actually running a full version of Zone Alarm Security Suite when this happened.

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