Audio & Video Software forum


Windows Media Player error

by Michael45512 / April 13, 2012 8:53 AM PDT


When I try to play a WMA file in Windows Media Player, I receive the following message:

"Windows Media Player encountered a problem while playing the file. For additional assistance, click Web Help."

When I click the Web Help button, I am directed to a webpage that tells me that I have encountered error code "C00D11B1".

Is there any way that I can solve this problem? Thank you.

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All Answers

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How did you get on
by MarkFlax Forum moderator / April 14, 2012 3:50 AM PDT

with the advice and guidance offered in that link?

For example, other than the main options given, I see under the "Technical Details" option that there may be a codec missing for this type of file, so that is another area you can try.

Other than that I stopped using WMP some years ago and now use the VLC Player. It has its own codecs for both video and audio and I haven't had a problem with it.


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I already have a codec for this file...
by Michael45512 / April 14, 2012 10:46 PM PDT
In reply to: How did you get on

This problem does not occur on any other account than one that I made part of the Guests group, but the problem only occured recently.

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Ahh, that Guests issue.
by R. Proffitt Forum moderator / April 15, 2012 1:19 AM PDT

What you eventually learn is that restricted accounts do have issues. Go figure if today's users and owners will put up with that for long.

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The problem still persists...
by Michael45512 / April 15, 2012 9:06 AM PDT

...even when I make that account part of the Administrators group. I get the exact same message, and was directed to the same web page.

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I've found changing the use to Admin rarely works.
by R. Proffitt Forum moderator / April 16, 2012 1:54 AM PDT

I find I have to create a new Admin capable account and move them over.

But WMP is not without trouble and I've only found one true solution.

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Could it be a problem with DirectSound?
by Michael45512 / April 16, 2012 11:57 AM PDT

DirectSound is usually required to play WMA files, and I had encountered erros that related to DirectSound. How do I repair/reinstall it?

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I think I'd had to check the Windows Install notes.
by R. Proffitt Forum moderator / April 16, 2012 12:25 PM PDT

It varies with the machine (yup.)

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Re: error
by Kees_B Forum moderator / April 14, 2012 10:58 PM PDT

Any WMA file or just one? Does it happen to be a copy protected file (with DRM)?
Do you need to be administrator to play the file or is a normal (non-administrator) non-guest account enough?


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